New outpatient area set to enhance experience for Fraser Coast families
A NEW outpatient clinic area specifically for paediatric, maternity and gynaecology patients is set to open at Hervey Bay Hospital from tomorrow, improving comfort and privacy for Fraser Coast families.
The Women’s / Children’s Outpatients clinics will consist of nine modern consultation rooms in a newly upgraded area of the hospital, and will also include a new waiting area and a children’s play area.
Wide Bay Hospital and Health Board Chair Peta Jamieson said she was excited to see the new family-friendly area open to the public, enabling the vast majority of outpatient appointments for women’s health and paediatric needs to be held in their own space.
“As part of our strategic plan, Care Comes First… Through Patients’ Eyes, we’re constantly looking for ways not only to build our capacity but also to improve the patient experience and respond to consumer feedback,” Ms Jamieson said.
“This new upgrade will help us to do just that. With the shift of our education and training team and facilities to the new emergency department building, it gave us a good central space that we could repurpose for another use.
“So we’ve been able to turn that former education area into this great new facility, which will not only improve comfort, privacy and the waiting room experience for women and children, but will also relieve pressure on the existing Specialist Outpatients clinic.
“The Women’s / Children’s Outpatient clinic area is easily accessible from the main hospital corridor and will help us to keep improving our services for Fraser Coast families.”
Wide Bay Hospital and Health Service Chief Executive Debbie Carroll said the new clinic area was partly in response to consumer feedback, and she was pleased Hervey Bay Hospital could deliver this service enhancement for local women and families.
“We’ve received fairly consistent feedback from women and parents over time that they wanted to attend their outpatient appointments in a place that was separate from the general Specialist Outpatients clinic area,” Ms Carroll said.
“We always take that feedback seriously. As a result, this is a project we’ve been planning for some time, and have now been able to implement it as a follow-on from the completion of some of our other recent significant infrastructure projects.
“The new family-friendly clinics mean that children who have appointments with a paediatrician and other visiting specialists (such as cardiology or respiratory specialists) will attend the new clinic area.
“The only exception is children with orthopaedic appointments, including fracture clinics, who will continue to attend the existing Specialist Outpatients Department for the moment.
“We are communicating directly with affected patients to notify them of the new location for their appointments, and are also updating our signage to make it clearer for patients attending the hospital.”
Ms Carroll said the opening of the Women’s / Children’s Outpatient area was just one of several infrastructure projects ongoing in 2021 across Wide Bay, with others including:
- Progressing construction on the new 22-bed mental health acute inpatient unit at Hervey Bay Hospital
- Completing refurbishment works at Eidsvold MPHS
- Completing the detailed business case for a new hospital in Bundaberg on a new site.
For more information on how WBHHS is planning for the future, visit our website.