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Consumers invited to join key group to advise on public health services

Members of the community who can provide perspectives on what it’s like to interact with local public health services are being invited to join a key consumer group.

Expressions of interest to join Wide Bay Hospital and Health Service’s Consumer Partnership Group (CPG) are being sought from patients, carers and other consumers who are keen to give voice to consumer perspectives and be part of WBHHS’s ongoing work.

WBHHS Manager of Consumer and Community Engagement Moya Zunker said CPG positions were about placing patients, carers and consumers at the centre of all healthcare discussions.

“We’re encouraging people from across the region to join our Consumer Partnership Group so they can provide a positive contribution and have influence on developing local health services in the Wide Bay,” Ms Zunker said.

“The Consumer Partnership Group provides advice from a consumer perspective to the Executive Governance Committee and has direct input into how WBHHS plans, organises, delivers, monitors and evaluates its health services.

“It’s a great role for anyone who has been a patient, carer or consumer of WBHHS services, because they can provide objective feedback based on their experiences.”

Wide Bay Hospital and Health Board Chair Peta Jamieson said the CPG played an important role in ensuring the people of the region had a direct say in evaluating the performance and planning the future of WBHHS services.

“Our strategic plan, Care Comes First… Through Patients’ Eyes, is focused on delivering care that meets the needs of our community – and an important aspect of achieving that is listening to the community about its priorities and expectations,” Ms Jamieson said.

“The Consumer Partnership Group is a practical way that WBHHS can take on that direct feedback from community members and ensure WBHHS services and facilities are responsive to the needs of the people who interact with them.

“I encourage anyone who interacts with the health system and wishes to make a positive and constructive contribution to evaluating WBHHS care and planning for its future to consider joining the group.”

As well as providing feedback into WBHHS, CPG members are also provided with information about how the health service operates, which broadens their knowledge and understanding.

“It’s a rewarding experience that only involves one hour of your time each month at your nearest hospital, and can result in your feedback helping improve the future experiences of other patients,” Ms Zunker said.

“Anyone with an interest in a position or seeking more information is more than welcome to contact our team.”

To find out more, telephone 4303 8858 or email WBHHS.Consumer@health.qld.gov.au.To express your interest, please provide a one-page written response to the above email.

Last updated: 7 January 2020