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CQ Health respects the privacy of patients and their families.

Your previous care history can help us identify which treatments are likely to be safe and effective for you, and can also help reduce the likelihood of repeating tests unnecessarily.

CQ Health is subject to privacy and confidentiality legislation which sets the standards for how we handle your personal information.

Protecting your information

All staff are bound by a strict legal duty of confidentiality.  It is an offence for our staff to give information about you to anyone except under limited circumstances set out in the National Privacy Principles, which deal with how we collect and handle your personal information.  We maintain strict security policies and practices with respect to who has access to personal information about you.

If you have any questions about privacy and confidentiality within CQ Health, talk to our Release of Information unit.

When can my information be disclosed?

There may be occasions when we need to use or disclose some of your information, such as:

  • ensuring you receive appropriate treatment and follow-up care
  • undertaking quality assurance activities and other activities that help us monitor and improve the way we operate
  • professional supervision or mentoring of our staff
  • patient satisfaction surveys (responding to surveys is entirely voluntary and all responses are anonymous)
  • helping us to prepare information for public health monitoring
  • addressing liability indemnity arrangements, which may require giving information to a medical expert, insurer, medical defence organisation or a lawyer
  • providing information to a lawyer who is representing the State or a health service in relation to a matter
  • billing or recovering debt in relation to services received.

In some circumstances we are legally obliged to disclose information about you, such as:

  • if your records have been subpoenaed for a court case
  • collecting information about particular health conditions such as life-threatening diseases or diseases with high public health risks.

We will ensure that any such disclosure is limited to only what is necessary. On occasion, information may be used for research that will help us to improve healthcare practices without your consent. All research involving patients must undergo ethics consideration and be authorised by a chief executive before it can be conducted.

Disclosure log

Documents of a non-personal nature released under the Right to Information Act 2009 will be progressively published through our disclosure log.

Privacy complaints

You can lodge an information privacy complaint if you believe that CQ Health has breached its obligations under the Information Privacy Act 2009 to comply with the National Privacy Principles.

Last updated: 26 July 2019


Central Queensland Hospital and Health Service Release of Information Unit
Phone: (07) 4920 6734

Postal address:
Release of Information Unit
Central Queensland Hospital and Health Service
PO Box 871
Rockhampton Qld 4700

If your information is not located in Central Queensland Hospital and Health Service, view the list of privacy contacts to get in touch with the Hospital and Health Service where your information is located.