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Compliments and Complaints

Patient feedback is important as it helps us to identify areas for improvement. If you have a compliment, complaint or suggestion and would like to notify us, please complete the online feedback form below or contact us by phone / mail.

Our guarantee to you is that:

  • all compliments will be fed back to the relevant areas and shared with staff
  • all suggestions will be taken to the appropriate forum for review, discussion and consideration
  • all complaints will be reviewed and you will be informed of any action taken and/or decisions made

Required fields are marked with an asterisk (*).

Do you wish to remain anonymous *
Date of birth
Is this being lodged on behalf of someone else *
Patient's date of birth
Date occurred
(if applicable)
(please provide as much detail as possible)
Do you wish to be contacted with the outcomes *

Complaint Resolution

The Public Service Act 2008 requires that we publish information in relation to complaints received by Cairns and Hinterland Hospital and Health Service.

2015/16

Total Compliments Received: 1281
Total Complaints Received:1060
Complaints acknowledged within 5 days:87.5% (Target is 100%)
Complaints Resolved within 35 days:84.8% (Target is 80%)
Last updated: 1 December 2016