Patient feedback is important as it helps us to identify areas for improvement. If you have a compliment, complaint or suggestion and would like to notify us, please complete the online feedback form below or contact us by phone / mail.
Our guarantee to you is that:
- all compliments will be fed back to the relevant areas and shared with staff
- all suggestions will be taken to the appropriate forum for review, discussion and consideration
- all complaints will be reviewed and you will be informed of any action taken and/or decisions made
The Public Service Act 2008 requires that we publish information in relation to complaints received by Cairns and Hinterland Hospital and Health Service.
|Total Compliments Received: ||1281|
|Total Complaints Received:||1060|
|Complaints acknowledged within 5 days:||87.5% (Target is 100%)|
|Complaints Resolved within 35 days:||84.8% (Target is 80%)|