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Ryan's Rule

Consumer/ family escalation process

Ryan Saunders, pictured below, was nearly three years old when he tragically died in hospital. His death was found to be, in all likelihood, preventable. Staff did not know Ryan as well as his mum and dad knew him. When Ryan’s parents were worried he was getting worse they didn’t feel their concerns were acted upon in time. Ryan’s Rule has been developed to provide patients of any age, families and carers with another way to get help.


Patient information poster (PDF, 50kB)

Ryans Rule Flow Chart

Last updated: 1 September 2014

Contact 13 Health (13 432 584)

Ryan's Rule is not for reporting complaints.

Please contact Hospital staff to make a complaint.