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Vision, Purpose and Values

About Cairns and Hinterland Hospital and Health Service

The CHHHS has the responsibility of providing public hospital and health services to a population of approximately 250,000 people. The primary catchment of the Cairns and Hinterland Hospital and Health Service (CHHHS) covers an area of 142 900 square kilometres from Tully in the south, Cow Bay in the north and Croydon in the west. The outer western region of our Service encompasses extremely remote communities.

The Cairns and Hinterland Hospital and Health Service is committed to improving the health and wellbeing of all people in Far North Queensland by providing high quality acute healthcare services. Our staff are a part of the community we serve, and we strongly believe that health outcomes are enhanced by involving our community in the planning and evaluation of local health services.

Our Vision and Purpose

To provide world-class health services to improve the social, emotional and physical well being of people in Cairns and Hinterland and the North East Australian region through:

  • Holistic, innovative and responsive models of patient care
  • Caring, skilled and dedicated staff
  • Partnerships providing internationally recognised education and research
  • Equitable, integrated and sustainable services
  • Engage and understand our community’s diverse needs

For more information on the strategic direction of Cairns and Hinterland Hospital and Health Service see the Strategic Plan (2017 Review) 2013-2017 (PDF, 416kB)

Operational Plan 2015-16The Operational Plan 2015-16 will act as our road map to delivering the best possible service to our community while acknowledging the challenges posed by a growing and ageing population, fierce competition for limited funding and the tyranny of distance faced by our Health Service. For more information see the Operational Plan 2015-16 pages 1 - 18 (PDF, 997kB) and pages 19 - 32 (PDF, 846KB)

Our Values

accountabilityBeing accountable means taking responsibility for meeting your commitments and producing high quality results as agreed with your manager and team. It is also about owning your contribution to creating an uplifting place of work.  This includes taking personal pride in your work, being solution-driven, collaborative and helpful to those around you.

At CHHHS we value accountability at all levels as it builds trust in our organisation, our people and our services. When we live up to our responsibilities we earn respect from the people and communities we have made a commitment to.
compassion Compassion is the ability to actively and deeply imagine the suffering of another. By valuing compassion, we are recognising the importance of connecting with patients at their most vulnerable, and the role that plays in creating an uplifting and healing environment.

At CHHHS we demonstrate that we care about the challenges facing our patients and colleagues by taking time to walk in their shoes. Compassion is delivered with a warm hello, a smile, by genuinely listening and following through on concerns.
integrity Integrity is the choice between what is convenient and what is right. The integrity we show today, is the legacy we create for tomorrow. Every interaction we have is an opportunity to build consistency, respect and confidence from those we care about, and care for.

At CHHHS we rely on our integrity to guide us when the choice isn’t an easy one to make. It ensures we are making decisions that are transparent, truthful and for the greater good of our patients, colleagues and communities.
respect 

The giving and receiving of respect is a fundamental human right, and a value that must be embraced by all to create a positive place to work and heal . By showing respect to others we are demonstrating that we value them, and their thoughts, needs and uniqueness. In the absence of  mutual respect, there is humiliation, contempt, dishonesty, bullying, a feeling that one is not heard, and feeling misunderstood.

At CHHHS we value a respectful approach to our work and care, as it builds strong relationships and trust. We encourage you to treat others as you’d like to be treated.

Last updated: 27 June 2017