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Coming to Hospital

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  • The Help us to Care for you brochure (PDF 2956 kB) will answer any questions about your hospital stay.

    We will always keep you informed, and we encourage to talk to us if you have any worries or concerns during your stay with us.

  • Disability access is available to all inpatient areas at Toowoomba Hospital and the multi-storey car park.

    Please refer to the Map for disability access.

  • A Heritage Bank ATM is located on Level 2 – Emma Webb Building Toowoomba Hospital. EFTPOS is also available at the café.

  • The wards at Toowoomba Hospital have shared and single rooms which accommodate both public and private patients. Rooms are allocated on clinical need and very ill or infectious patients will have priority to single rooms.

    Most wards at Toowoomba Hospital accommodate both female and male patients, however at times single sex wards are used.

    The Paediatric Ward accommodates children and young adults up to 18 years.

  • Darling Downs Health promotes a welcoming environment for families, carers and friends visiting their loved ones in hospital. While there are restrictions for visitors in some areas, Darling Downs Health has a flexible approach to visiting hours. In areas where restrictions may apply, the best interest of the patient is considered as a priority and visitors are asked to respect this if applicable.

  • The cafeteria is open:

    • Monday to Friday 7am to 7pm
    • Weekends 8am to 4pm

    Vending machines are available throughout the hospital.

  • The hospital does have small lockers for personal items beside your bed but Toowoomba Hospital does not accept liability for money or valuables.

    Please do not bring them to hospital - send them home with a relative or friend.

  • Toowoomba Hospital parking multi-storey car park

    Car Parking is available in the multi-storey car park.

    Hourly fees apply.

    Five day passes are available at a discounted rate.

    Parking can be paid for at the vending machine on Level 2 of the car park.

    The best access for Toowoomba Hospital is Level 2 of the car park.

    Concessional parking

  • Please bring ALL of your current medications in their original packaging or a list from your Doctor or Pharmacist with you when you come to hospital. This includes:

    • Tablets and capsules
    • Inhalers and sprays
    • Patches
    • Eye drops and ointments
    • Pessaries or suppositories
    • Creams or ointments for the skin
    • Injections
    • Over-the-counter medicines
    • Vitamins and minerals
    • Natural or herbal remedies
  • The Toowoomba Hospital is a non-smoking facility. Smoking is not permitted within 5 metres of the boundaries of the Toowoomba Hospital. Fines apply.

  • The Patient Travel Subsidy Scheme (PTSS) provides financial assistance to eligible patients who are required to travel for specialist health services not available locally.

    The scheme assists with travel and accommodation costs only.

    PTSS documentation should be completed through your local hospital.

  • Assistance Dogs are allowed at Toowoomba Hospital provided they are registered assistance dogs, are immunised and clean.

  • Your appointment time for your outpatient/pre-admission will be managed as close as possible to the allotted time.

    Please contact the clinic if you are not able to attend your appointment, or need to reschedule.

  • Every person has the right to be admitted as a public patient if they choose. We respect your right to make this choice.

    However, by choosing to use your private health insurance during your stay, the cost of your treatment is shared between your health fund and treating hospital.

    The revenue we receive from your health fund can be directed to providing additional equipment and improved services at each hospital. Please advise the staff if you are a private patient.

  • Bus Routes 901,902,905,907 service Toowoomba Hospital.
    Further information:
    Phone: 131 230

    A taxi rank is also available at Toowoomba Hospital.

  • Please ensure you bring your Medicare Card, any concession cards and Private Health Insurance details (if applicable).

  • Darling Downs Health wants to provide a safe environment for our patients, staff and visitors. Violence or aggression towards our staff is not acceptable. If you become violent or aggressive, you may receive verbal and/or written warnings, be discharged from care or asked to leave the facility.

    In addition, the Queensland government has introduced tough new penalties to further protect those on the frontline. During the COVID-19 pandemic emergency, any person who intentionally coughs, sneezes or spits at an essential worker, or threatens to do, can be fined up to $13,345 and may also face criminal charges.

    For more information, view our Unacceptable behaviour framework fact sheet or the below short video (video transcript available here).

Last updated: 23 October 2020