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Payments management

Queensland Health is committed to paying all employees accurately and on time each fortnight. The complex nature of the 24/7 working arrangements across the organisation does give rise to prior period adjustments, largely due to the submission of late forms. Employees and managers can assist in reducing the incidence of prior period adjustments by submitting payroll forms on time.

If a prior period adjustment occurs, resulting in an overpayment or underpayment, details will be provided to current staff members on an employee’s pay slip. If you are no longer employed by Queensland Health, Payroll Recovery Services will contact you via letter, phone or email to discuss the details of your adjustment.

The process for the recovery of overpayments from employees is detailed in HR Policy C48 Overpayments policy (PDF, 154KB), including information on management options, alternative repayment plans, and superannuation, salary sacrificing and tax impacts. If an alternate or extended repayment plan is sought, Payroll Recovery Services can advise on the options available to you.

Some current or former employees may also have a historical ‘interim cash payment’, ‘corporate loan’ or ‘pay date change loan’ outstanding. Payroll Recovery Services can also assist with managing the repayment of these.

If you have any enquiries or would like to set up a repayment plan for your overpayment, interim cash payment or pay date change loan, please contact Payroll Recovery Services. The team are available between 8 am–5 pm Monday to Friday:

Last updated: 12 March 2020