What we do

Our multidisciplinary health care team delivers a diverse range of primary and prevention health services including:

  • general health information
  • health alerts—being a single point of contact for consumer to gain advice about communicable disease and environmental health concerns
  • triage nursing advice
  • child health and parenting advice
  • chronic disease self-management—The COACH Program
  • smoking cessation counselling and support through the various Quitline programs
  • suspected food tampering notifications—for the food industry to report intentional contamination of food
  • Ryan’s Rule clinical review—being the final option for patients, families and carers to request a review of their care whilst being a Queensland Health admitted patient
  • immunisation follow up—contact with consumers (children and adults) who are behind their immunisation schedules
  • wait list management & appointment confirmation—contact with consumers to confirm their need for specialist clinics and confirm their appointments
  • rapid response campaigns—responding to emergent health issues including contact tracing
  • Schedule 8 Enquiry Service—for health professionals seeking advice about drugs of dependence
  • 13 HEALTH Webtest—an alternative option to STI testing for Chlamydia and Gonorrhoea
  • GP Access to Viewer opt out service—processing consumer requests to remove GP access to the information about the healthcare they received in Queensland Health facilities.