The Health Contact Centre (HCC) is a virtual healthcare provider of health assessment, advice and information services 24 hours, 7 days a week, all year round.
We employ nurses, health practitioners and telephone counsellors who provide a wide range of services by phone and through other channels. We also employ administrative staff, ICT professionals and project managers.
The HCC is an accredited organisation. HCC is highly responsive to changing health priorities and is a core part of the Queensland health system.
Thousands of Queenslanders interact with us daily. They contact us by calling 13 HEALTH (13 43 25 84) or 13 QUIT (13 7848). These are trusted brands in the community. We also offer a range of outbound call services based on referrals. We don't cold call people.
What it’s like to work in the HCC
If you choose to join our vibrant team you'll:
- get intensive training and ongoing support
- develop highly valuable, transferrable skills
- advance your technical skills in telephony and other systems
- apply your skills and knowledge in the delivery of virtual care services
- have professional development opportunities and formal career planning
- have access to flexible work arrangements to support work-life balance
- work in a clean and comfortable office environment in a leafy garden setting (with a good coffee bar downstairs).