Consumer Engagement
The Sunshine Coast Hospital and Health Service (SCHHS) is committed to 'working with' rather than 'doing to' people.
We want to involve consumers (patients, carers, family members) in the planning, design, delivery and evaluation of our hospital and health services, contributing to more efficient and effective healthcare delivery.
It helps us to:
- better plan, design and deliver services that meet the needs of the people who use them
- improve the safety, quality and accessibility of our health services
- gather feedback about programs, services, initiatives and reforms
- empower local communities to have a voice in service planning, design and delivery.
We will work collaboratively with consumers to provide engagement processes that are appropriate for those involved, the issues at hand and the decisions to be made.
Get involved
There are four different levels of engagement to suit your interest and time. We invite you to sign up to engage with us at a level that suits you.
Consumer Engagement Updates and Opportunities
Information about consumer consultation opportunities. New consultation opportunities will be listed here as they arise.
Consumer resources
Access to resources and links that may assist you with making the most of your engagement activities.
Compliments and complaints
Information to patients and consumers about how to provide a compliment or other feedback, or make a complaint to the Sunshine Coast Hospital and Health Service
PEACCE Strategy
This strategy articulates how we will partner and engage with our consumers and our local community to deliver on our vision and strategic objectives.
Health literacy strategy and action plan
This document outlines health literacy initiatives to reduce barriers and to improve the health outcomes of all residents within Sunshine Coast Hospital and Health Service
