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Compliments and complaints

We value your feedback

The Sunshine Coast Hospital and Health Service welcomes your feedback regarding your experience of our health service.

If you would like to give a compliment, make a complaint or offer a suggestion that would improve our service, please complete the relevant consumer feedback form and forward it to the Patient Liaison Service by email at SC-PLO-Inquiry@health.qld.gov.au or by mail at the address shown below.

Thank you for your feedback.

Feedback contact:

The Patient Liaison Officer
Patient Safety and Quality Unit
Nambour General Hospital
PO Box 547
Nambour QLD 4560

Office of the Health Ombudsman

If you are unsatisfied with the response you have received from us, you may contact the Office of the Health Ombudsman for further advice.

Patient Reported Experience Measures (PREMs)

PREMs are a once-off capture of a patient's perception of what happened during their health care visit and views about their hospital experience, as well as their satisfaction with our health service. Inpatients are invited to participate in the online survey about their recent experience via SMS within 48hrs of their discharge from our facilities.

Recent PREMs survey results summary (PDF 462 kB)

2020/2021

The Public Service Act 2008 requires that we publish information in relation to complaints received by the Sunshine Coast Hospital and Health Service.

Total compliments received:3437
Total complaints received:1823
Complaints acknowledged within 5 calendar days:100%
Complaints resolved within 35 calendar days:86.2%
Complaints resulting in further action *:848
Complaints resulting in no further action:975

* As the legislation does not define "Number of Complaints resulting in further action" The Sunshine Coast Hospital and Health Service has defined this as the number of complaints that were rated with a moderate or higher classification and were not resolved at front line.

Source: Qlikview Riskman report 1 July 2020 - 30 June 2021.

Last updated: 9 November 2021