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Access information under Right to Information and Information Privacy Acts

Access under the Right to Information Act 2009

Make a request under the Right to Information Act 2009 when you are seeking access to documents that:

  • Are non-personal in nature, for example, documents about a new government initiative
  • Contain both personal information relating to yourself or on behalf of another person and may contain the personal information of another person and/or non-personal information, for example documents about a recruitment process for a Queensland government job you applied for, including job applications submitted by other people
  • Are the medical records of a deceased person, including by a family member.

How to apply

Complete the paper based application form or online application form

How to lodge the application  

Visit How to apply for information

How long until I receive the information?  

The processing period is a period of 25 business days from the day the application is received.

Cost

Application fee is $48.00

Payment options

Direct bank creditEFTPOSCheque or Money OrderCash in person

Account name:
TCHHS Transaction Account
Bank:
Commonwealth Bank of Australia
BSB:  
064-013
Account number:
1003-0552
Reference:
your name

Contact:
TCHHS Revenue Officer
ph: (07) 4226 5915

Payable to:
Torres and Cape Hospital and Health Service

The correct fee must be tendered.

What is required before the application can be processed?

  • Be on the approved form, see above "how to apply"
  • Payment of the prescribed application fee
  • Evidence of identity and authority as specified on the application form
  • Include a postal address or an email address for us to reply to
  • Be as clear as possible about the documents you are seeking.

Agents proof of authority – other information (non-personal)

It is good practice to provide your authorisation when making any application on behalf of an applicant (a person or organisation).  Without evidence of authority we have no surety that the information is actually being released to the applicant.


Access and amendment under the Information Privacy Act 2009

Make a request under the Information Privacy Act 2009 when you are seeking access to:

  • Personal information relating to yourself or on behalf of another person, for example, documents about your medical treatment in a public hospital, or
  • When you are seeking amendment to your personal information that is incorrect or which you do not agree with. You will need to provide details of why the information may be inaccurate, incomplete, and out of date or misleading.

How to apply

Complete paper based application form or online application form

How to lodge the application  

Visit How to apply for information

How long until I receive the information?  

The processing period is a period of 25 business days from the day the application is received.

Cost?  

No application fee - however may involve an access charge as prescribed in the Information Privacy Act 2009 and Information Privacy Regulation 2009

What is required before the application can be processed?

  • Be on the approved application form (same form for RTI and IP)
  • Evidence of identity and authority as specified on the application form
  • Include a postal or an email address for us to reply to
  • Be as clear as possible about the documents you are seeking.

Key points for an IP amendment application

  • As per IP access applications, plus
  • Before making an application for amendment of your personal information, you must know the actual words or numbers in a document which you believe are inaccurate, incomplete, out of date or misleading.

How to amend personal information under the IP Act? Refer to Guide for applicants (Officer of Information Commissioner)

Limitations on amendment:  Refer to Guide for applicants (Officer of Information Commissioner)


Last updated: 23 September 2015