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Telehealth

Telehealth allows you to receive the same quality of care closer to home, using videoconferencing technology, using a monitor with sound coming through speakers.

Reduces time away from home and makes it easier for family or friends to attend appointments with you.

Telehealth consultations are private and secure.

You are not required to operate the telehealth equipment and a staff member will assist you as you see and talk to your doctor.

What are the benefits of telehealth?

The main benefit of using the telehealth services in our community is that it reduces travel and inconvenience for you as a patient, your families including children, your carers and our health professionals.

For example watch this video on using telehealth to support Torres Strait Islander people with dementia (produced by University of Queensland's Faculty of Medicine).

Video transcript

For a transcript of this video please contact University of Queensland Faculty of Medicine

Who can I contact to discuss my options?

Your local health professionals at your nearest health facility will be able to discuss options that best suit your needs.

  • How does a telehealth clinic work?
  • How can I see my specialist via telehealth?
  • How do I request an interpreter?
  • Will my telehealth appointment be private and confidential?

Where are telehealth appointments held?

Appointments may be held at your nearest health facility/clinic, or where it is clinically safe and appropriate to do so via the Queensland Health Telehealth Portal (using your computer or through an app on your tablet or smart phone).

Visit Telehealth Portal web page to learn what you need and how to use it.


Preparing for children's' telehealth appointments?

Children's Health Queensland offer virtual telehealth appointments in response to COVID-19.  Learn about virtual appointments with Children's Health Queensland and preparing for children's virtual appointments.


How can I provide feedback about the telehealth service?

We value your feedback regarding the telehealth services available to our community.

You have the following options:

Option 1: Contact the health facility, talking to the nurse manager, doctor, health professional or community liaison officer.

Option 2: Complete the online feedback form, select telehealth consultation from the list of  feedback types.

Option 3: Download the Telehealth feedback form (PDF 209 kB) and drop this into your nearest health facility or where the telehealth consultation took place.

TCHHS telehealth feedback form 0394


Last updated: 28 April 2020