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Thursday Island GP Practice

Thursday Island GP Practice

This practice is committed to providing comprehensive medical care at the highest level in a caring and professional environment. We emphasise a holistic approach to healthcare, prevention, education and health management for a better quality of life.  We encourage our patients to see the doctor of their choice when making an appointment. If your doctor is already booked, you may be offered an appointment with one of our other doctors of the practice.

A doctor is available for urgent appointments in the practice.  The practice is committed to providing comprehensive general practice care to all individuals and families in this community.  The Torres and Cape HHS has a privacy policy  (PDF 105 kB) and all patient consultation and medical records are kept strictly confidential.

Contact details

phone:  (07) 4030 6111

fax:  (07) 4030 6101

email: TCHHS-CWC-GPServices@health.qld.gov.au

Postal address: PO Box 391,Thursday Island QLD 4875


Opening hours and location

Monday to Friday: 8am to 5pm (closed weekends and public holidays)

163 Douglas Street, Thursday Island QLD 4875


Appointments

The best way to make an appointment is to telephone us and speak to our reception staff.

Doctor consults are by appointment at 15 minute intervals. If you feel you need longer consult, please let the receptionist know. Longer appointments are required for a procedure, health assessments or a medical examination.

Urgent medical problems will be dealt with promptly.

Updating your information

When you check in with reception staff, it is important that you let us know if your contact details have changed.


Fees

All patients who hold a current and valid Health Care card, Centrelink Pension Card and children under 16 years of age will be bulk billed direct to Medicare.  Please present these cards and your Medicare card to reception staff on arrival of each consultation, or fees will apply.

Some services such as medical examinations for life insurance and employment medicals cannot be bulk billed to Medicare and a fee is applicable. Please advise reception when making your appointment so we can advise you of the fee.

In some instances, you may need to be referred to external health services, which may incur out of pocket fees. You will be notified of this by the external health service.

Overseas Visitors if not entitled to reciprocal health care agreements through Medicare in Australia, please see current fees on display in reception area.

Payment of the account is required at the time of consultation.


Services and other support

Drugs of dependence or addiction

Doctors at this practice WILL NOT prescribe drugs of dependence such as narcotics, including morphine, oxycodone and benzodiazepines such as Valium or any other similar drugs. These drugs will not be prescribed in the first instance and it is unlikely that a new patient will be taken on long term with these drugs of dependence. The doctors will refer you to Alcohol Tobacco and Other Drug Services (ATODS).

Emergency / After-hours care

In an emergency call 000, or go to the emergency department at Thursday Island Hospital or call (07) 4069 0200.  A doctor is always available, either on-site or via telephone and teleconference for consultations after hours.

Health checks

Our doctors will conduct preventative health checks you are eligible for.

Well Women Health check is a comprehensive woman’s health review and assessment done with your doctor and the Pap Smear Nurse. It will include a pap smear and general health review.  Appointments are essential.

Skin cancer checks are available and we encourage all patients to have an annual check and assessment with your doctor. Appointments are necessary and bulk billing may apply.

Home visits

The doctor will attend and or arrange a home visit to see patients at home when necessary.

Indigenous health assessments

These health checks are available to all indigenous patients at any age. These assessments are to recognise any potential risk factor that may be inherited or lifestyle orientated.

Infectious disease

If you or your family has an infectious disease or you think you may have, please tell the receptionist when you make your appointment.  We may need to take some extra precautions for you and your doctor.

Occupation health

We are fully equipped to cover all the requirements for employment medicals, mining medicals, council and transport medical and travel medicals.  Appointments are essential and not bulk billed.  Please advise reception  when making your appointment so we can advise you of the fee.

Pathology and Radiology

These are conveniently located on site and operate their opening hours in conjunction with ours. These services are bulk billed for those patients who hold a current and valid Medicare card.

Recall and reminders program

This practice operates a recall and reminder service to patients when due for review of routine tests, vaccinations, injections and general health checks.

Repeat prescriptions

It is not good practice to issue prescriptions without a consultation with your doctor. Prior arrangement may be made with the doctor if you have a chronic condition.

Results

Your results are confidential between you and your doctor.  Please make an appointment to obtain your results unless your doctor arranges otherwise.  We will not give results over the phone.

Vaccinations

All childhood vaccinations are bulk billed if the child is registered with Medicare.  

Flu vaccines are available and patients are offered a bulk billed consultation for the influenza vaccination.

More information available


Providing feedback

Your feedback, good or bad, is important to us.  

If you have a complaint, talk to the practice manager, receptionist, nurse, doctor, health worker or Community Consumer Officer.

Or you can fill out a ‘We are listening’ feedback form (PDF 732 kB) which is available at reception or access other options on We are listening feedback page.  

For more information contact our Consumer Liaison Officer on (07) 4030 6042 or 0429 087 189.

Complaints

All complaints are dealt with seriously.

If you are not satisfied with the outcome of your complaint, or in the way in which your complaint was managed, you may refer the matter to:

Office of the Health Ombudsman
PO Box 13281 George Street, Brisbane QLD 4003, or phone: 133 646


Last updated: 14 December 2017