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Consumer feedback and enquiries

Consumer feedback

Wide Bay Hospital and Health Service welcomes your feedback about your experience with us and our services. Your compliments, concerns and suggestions help us to understand what's important to you. Your feedback will assist us to provide the best service we can to our patients and their families.

If you choose to formalise your feedback, you are welcome to use this online form.

If you have a general enquiry, please direct it to one of our main switchboards at Bundaberg Hospital (4150 2222), Hervey Bay Hospital (4325 6666), Maryborough Hospital (4122 8222), or please go to our Quick Find phone directory.

  

In an emergency, call 000.

  

Quick Links

Consumer Engagement
Quick find phone directory

How can you provide a compliment, complaint or feedback?

  In person to the staff member who is providing your service, or the person in charge of the area.
  Complete our online form
  Call the Clinical Governance Support Unit on 07 4184 1824.
  Complete a feedback form (available in all WBHHS facilities) or write a letter and hand it to a staff member, or send to
Clinical Governance Support Unit,
PO Box 592, Hervey Bay Qld 4655.
Email us at WBHHS-CGSU@health.qld.gov.au
 

If you are not satisfied with the resolution to your complaint you are able to request a further review of your concerns by appropriate staff within WBHHS.  Alternatively, you are able to contact an independent and external body such as the Office of the Health Ombudsman on 133 OHO (133 646) or
www.oho.qld.gov.au/make-a-complaint

How do we manage your feedback?

When we receive feedback we take the following steps to thoroughly investigate the concern.

  All feedback is logged into our electronic database (Riskman).
  We provide you with a formal acknowledgement that we have received your feedback within 5 days.
  We assess your concerns and investigate the issues. This is undertaken by senior clinicians or leaders in the area of concern. The process is supported and coordinated by our Clinical Governance Facilitators to assist in providing a thorough and timely response.
  We aim to give you a response within 35 days. Depending on the complexity of your concern, it could take a little longer. If it does take longer than 35 days, we will keep you informed as to our progress.
  This procedure (PDF 659 kB) describes the processes for WBHHS staff to receive, investigate, and respond to consumer feedback from patients, families, carers and advocates.

Please fill out this form

Required fields are marked with an asterisk (*).

Do you require assistance with the following?
I am a *
Do you wish to remain anonymous?
If you are not the patient do you have the patient's consent to provide feedback?
(e.g. surgical, maternity, emergency)
What would you like to see happen as a result of your feedback or enquiry Tick as many boxes as appropriate.
Would you be willing to participate as a consumer representative in future service improvement activities? (If yes, ensure contact details have been completed.)
Preferred contact method *
Disclaimer *


  • PRIVACY STATEMENT: Personal information provided in Email correspondence sent to this site will be collected and retained in accordance with the provisions of the Hospital and Health Boards Act 2011, the Right to Information Act 2009 and Information Privacy Act 2009. Any enquiries forwarded to this site will also be treated as a public record and retained as required by the provisions of the Public Records Act 2002 and other relevant Acts or regulations.


    We will not add any details (including personal details) from your email to any mailing list, unless authorised, and we will not disclose these details to third parties without your express written consent, unless required or permitted by another Act or law.  
    For a full copy of our privacy policy, click here
  • DISCLAIMER:

    While Wide Bay Hospital and Health Service endeavours to ensure that the online transmission of the form, containing your information, over the internet is secure, the inherent nature of the internet means that there is a potential risk that your information may be viewed or intercepted by third parties. Accordingly, submission through the online form shall be at your own risk and Queensland Health accepts no responsibility or liability for any unauthorised access to your information contained in the form when it is submitted online over the internet. Individuals who submit the form online should receive an acknowledgement from Wide Bay Hospital and Health Service that the Form has been sent, on the screen, following submission. Wide Bay Hospital and Health Service accepts no responsibility or liability if this acknowledgement does not appear or we do not receive your online submission.

    You acknowledge that you have read and understood Wide Bay Hospital and Health Service’s Privacy Statement and Disclaimer.

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Last updated: 6 August 2021

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