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Your outpatient appointment

Outpatient service changes due to COVID-19

Your outpatient appointment

When you come to hospital for a clinic appointment, you’re known as an “outpatient”.

You’ll usually see a specialist doctor and/or a range of other health professionals. You may also have an x-ray or other diagnostic tests. In most cases, you’ll be referred by your general practitioner (GP).

Making an appointment

Once we’ve received your referral, our booking team will send you a letter with information about the date, time and location of your appointment.

Once you receive our communication, you’ll need contact us to confirm the appointment.

Some clinics will send you an appointment reminder via text message the day before your appointment. Please be aware that if you miss or cancel your appointment, you will be rescheduled for the next available appointment, but this will likely involve a further wait to avoid impacts on other patients.

When you arrive

We recommend you arrive at the outpatient clinic about 15 minutes before your appointment time.

When you arrive, you’ll need to scan your Medicare card or the barcode on your appointment letter at one of our check-in kiosks. This notifies our staff that you have arrived for your appointment.

You may also need to provide more information to staff at the reception counter.

When your treating doctor or health professional is ready to see you, your name will be called by a staff member and you’ll be shown to your consultation room.

If you need assistance or have questions at any time, our friendly reception staff will be happy to assist.


We recommend that you set aside at least two hours for your appointment. This may change depending on the clinic – please check with the clinic reception.

Sometimes delays can occur. Be assured that appointments are individualised, and patients are seen in order of their appointment times.

Usually there are multiple clinics running at the same time. For this reason, you may notice that other patients are called in ahead of you. This can occur because different clinics take different times to see patients.

If you need a medical certificate for work, please ask your doctor during your appointment.

After your appointment

At the end of your appointment, please ensure you check out at reception. If you require another appointment, the receptionist will book your review appointment if required.

If your doctor decides you need surgery, you may be added to the elective surgery wait list. We will send you a letter to confirm you are on the elective surgery wait list.

It’s important for us to have your most up-to-date contact details. Please contact us if any of your details have changed.

If you’re not sure which number to call, either refer to your appointment letter or go to our online Quick find phone directory to look up the clinic you’re seeking.

Wide Bay Hospital and Health Service

Last updated: 10 September 2020