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Mental Health, Alcohol & Other Drugs Service

Mental Health, Alcohol & Other Drugs Service

What do we do?

Our Mental Health, Alcohol and Other Drugs Service provides a comprehensive range of services to assist people with both mental health and alcohol and other drug issues.  We provide a specialised service for individuals of all ages, directly affected by severe and complex mental illness and/or problematic substance use, as well as promoting mental health and wellbeing in the community.

The service strives to promote recovery and build resilience to reduce the impact of mental illness on individuals, their carers and families. We specialise in community-based treatment provided close to home and are supported by a range of inpatient and residential facilities, depending on the clinical needs of the consumer.


How can we help you?

We have a range of services with a strong emphasis on collaborative care, and provide active engagement and partnership with consumers, carers, family and general practitioners to assist in recovery.

We provide:

  • Assessment and ongoing treatment for major mental disorders, mental health problems and alcohol and other drug use and harm.
  • Consultation and support for families.
  • Consultation and co-ordination with other treatment agencies and community services including GPs and private psychiatrists, other government and non-government service providers.
  • Education and information on mental health and other drug issues including treatment, medications, recovery and relapse prevention.
  • Peer Support workers with lived experience in mental health use their experience of their recovery journey to support people with mental health issues, through peer support, positive role modelling, education, facilitating self-advocacy and providing information and opportunities to encourage participation and demonstrating that recovery is possible.

What are the services we provide?


Our Alcohol & Other Drugs (AODS) teams provide a specialist service within a harm minimisation framework. Individuals directly or indirectly affected by their own or another alcohol or drug use can access an assessment or a range of specialist services.

Our AODS teams work alongside a number of key non-government providers who are funded to provide specialist alcohol and drug treatment services. Currently, the teams operating out of Bundaberg, Maryborough and Hervey Bay provide:

  • Opiate replacement therapy as part of a comprehensive management plan
  • Needle and syringe program
  • Shared patient treatments with the non-government sector and private medical services where indicated.

For inquiries, call:

Bundaberg – Margaret Rose Building, 312 Bourbong St, Bundaberg. 07 4150 2740

Hervey Bay – Community Mental Health, 34 Torquay Rd, Pialba. 07 4128 5400

Maryborough – Community Mental Health, 167 Neptune St, Maryborough. 07 4122 8777

Rural areas –074161 3571


We have a range of specialist services across Wide Bay.  Our teams consist of a number of disciplines, including medical officers, nurses, psychologists, occupational therapists, social workers, peer workers and administrative staff.

These teams include community adult, child and youth, older persons, prison mental health, indigenous mental health and inpatient services such as the acute inpatient units, community care unit and Step Up Step Down facilities.


Accessing mental health services is often a very stressful time for the individual, carers and families.  To make this easier, our Acute Care Team are the first point of contact to all public mental health services.  Following triage, this team ensures the consumer is directed to the most appropriate type of service for them.  Anyone can make a referral or access the mental health service.

New consumers or consumers re-entering the service can call the 1300 MH CALL phone service (1300 64 22 55). Existing consumers may contact the team by telephoning their nearest Community Mental Health Service.

During business hours, consumers may present in person to their closest Community Mental Health Service on the details below.

In emergencies or after hours, consumers can present to their nearest emergency department.


Adult Community Mental Health

Our Adult Community Mental Health teams provide assessment and treatment for people who are at risk or who have a serious mental illness with complex needs.

They also provide specialised care co-ordination/case management, education, specific treatment interventions and medical specialist follow-up with a recovery focus. They have strong linkages with psychosocial support services in the community who can provide additional support.

For inquiries:

Bundaberg – Community Mental Health, 273 Bourbong St, Bundaberg. 07 4150 2600

Hervey Bay – Community Mental Health, 34 Torquay Rd, Pialba. 07 4128 5400

Maryborough – Community Mental Health, 167 Neptune St, Maryborough. 07 4122 8777

Gayndah, Eidsvold, Monto, Mundubbera – 074161 3534

Childers, Gin Gin, Biggenden, Mt Perry – 07 4192 1149

Adult Mental Health Inpatient Unit

Our Adult Mental Health Inpatient Unit provides specialist short-term care and treatment during the acute phase of a person’s illness.

The inpatient unit focuses on the delivery of evidence-based, recovery-focused care through timely admission and discharge, provision of a safe and therapeutic environment, involvement of consumers and carers in care planning, and ensuring linkages to community-based support.

For inquiries, call:

Bundaberg Mental Health Inpatient Unit – 07 4150 2600

Maryborough Mental Health Inpatient Unit – 07 4122 8777

Child & Youth Mental Health

Our Child & Youth Mental Health (CYMHS) teams work in a recovery-oriented way with children, young people and their families.

They provide assessment for children and adolescents up to 18 years of age with mental health concerns and provide treatment for children and adolescents experiencing serious and/or complex mental health disorders.

For inquiries, contact:

Bundaberg – Community Mental Health, 273 Bourbong St, Bundaberg. 07 4150 2600

Hervey Bay – Community Mental Health, 34 Torquay Rd, Pialba. 07 4128 5400

Maryborough – Community Mental Health, 167 Neptune St, Maryborough. 07 4122 8777

Gayndah, Eidsvold, Monto, Mundubbera – 074161 3534

Childers, Gin Gin, Biggenden, Mt Perry – 07 4192 1149

Community Care Unit

Our Community Care Unit provides a supported residential environment for people living with mental illness to develop skills for independent living. The service is located in Bundaberg but is available to all consumers across Wide Bay.

The 24-hour, seven-day recovery and rehabilitation service is voluntary and is not intended as permanent accommodation, but as a place consumers can stay while they prepare to live independently in the community.

Our staff provide clinical and peer support rehabilitation services, to create opportunities for residents to develop skills to live independently in the community. These are delivered either through group work or through one-on-one programs based around individual recovery plans.

The groups are based around mindfulness, social interaction, healthy habits, YMCA gym, exercise, brain gym and cooking. Daily support is given for development of livings skills and budgeting.

The staff include a consultant psychiatrist, psychiatric registrar (doctors), team leader, nurses, occupational therapists, psychologists, a social worker, a consumer consultant, peer support workers, gardener and an administration officer.

Apartments have a kitchen, lounge, bathroom and one bedroom. It is like any other block of apartments, and is located close to town and bus routes.

The Community Care Unit is like any private rental. Costs are based on consumers’ incomes and we make sure that it is affordable.  Fees are charged in accordance with the Queensland Health Directive QH-HSD-045:2014 Fees & Charges for Health Care Services.

House rules:

  • No drinking or smoking onsite, no drug use.
  • Family and friends are very welcome to come and visit – our visiting hours are from 9am to 9pm. However, it is important that visits do not interfere with residents’ recovery programs.

For inquiries, contact:

Community Care Unit – 07 4303 9700.

Step Up Step Down unit

The Step Up Step Down unit is a short-term sub-acute residential service (up to 28 days) with recovery-focused mental health support to help consumers transition out of hospital, or to avoid a hospital admission.

This residential service is located in Bundaberg but is for people from across Wide Bay area who are experiencing severe mental health issues that make being at home difficult. Step Up Step Down is for people who need a place with clinical and non-clinical support, as well as the time out to work on their recovery and put in place some plans for living safely in the community.

Staying at the Step Up Step Down service gives eligible consumers a safe, supported place to recover. There is a mixture of structured activity and individual one-on-one support time. Family, friends and members of support networks are welcome to visit and be part of our consumers’ recovery planning.

Step Up Step Down consumers have access to 24-hour support with a staff team that includes:

  • A mental health clinician
  • Community mental health practitioners
  • A peer support worker
  • A family engagement worker.

The Step Up Step Down unit can accommodate up to 10 people at one time. It provides bedrooms with ensuites and shared living spaces, including an outdoor barbecue area. Staying there is voluntary and there is no charge for accommodation or meals.

To be eligible to stay at the Step Up Step Down service, consumers must:

  • be currently receiving care from a Wide Bay Hospital and Health Service mental health service
  • be willing to actively participate in planning and working on their recovery
  • require intensive support to prevent a mental health relapse or a hospital admission, or
  • require intensive support to further recover before returning home after a hospital admission.

Referral to this Service can only come through the Wide Bay Mental Health Service.

Wide Bay Hospital and Health Service

Last updated: 28 September 2020