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Sunshine Coast

Area Supported

The Sunshine Coast Hub Specialist Palliative Care Rural Telehealth Service aims to support clinicians caring for palliative patients extending North to Gladstone and westward from Boulia down to Birdsville capturing the HHS of Central West, Central Queensland and Wide Bay.

Rockhampton Specialist Palliative Care Team provide support to Rockhampton and Capricorn Coast.

Contact details

Phone: 1300 184 432

For immediate GP clinical advice:

24/7 - PallConsult 1300 PALLDR (1300 725537) advice hotline. Doctors and nurse practitioners needing palliative and end-of-life care advice can also phone 1300 PALLDR to speak directly with a palliative medicine specialist.

Make a referral

Patients who will be considered for specialist palliative care support will be those patients with terminal illnesses and considered to have a prognosis of less than a year.

  1. Download our referral form through HealthPathways or Referral Form (PDF 68 kB)
  2. Fax the referral to (07) 5470 5243. If it is urgent, please call 1300 184 432 to discuss.
  3. You will be contacted by our admin staff to organise a time convenient to you.

Support can be provided for:

  1. Symptoms with which the primary care team require further advice to manage optimally
  2. Psychosocial needs that require specialist assessment
  3. Supporting a patient approaching the dying stage and requesting further guidance on medications and caregiver advice
  4. Support applications for MASS Palliative Care Equipment Program

Regrettably the service cannot support patients who have chronic pain issues nor complex psychosocial and psychiatric needs if the prognosis is considered more than 12 months.

Our team

  • Clinical Lead and Medical Director of Sunshine Coast Palliative Care - Dr Prem Ram
  • Senior Medical Officers - Dr Matthew Cooper, Dr Susie Muir
  • Advanced Trainee
  • Advanced Skill Rural Trainee
  • Clinical Nurse Consultant - Sharon Adams
  • Pharmacist – Ben Newman
  • Social Worker – Daniel Polon
  • Occupational Therapist – Suzanne Smith
  • Administrative Officers - Wendy Burke & Kelly Nash

Arranging a Telehealth Appointment

See Make a referral

Telehealth consults can be arranged at the patient’s home, facility or GP surgery. Ideally the clinician should be present during the appointments. Community nurses can also assist to facilitate telehealth consults.

Our nurse will contact the referring clinician, community nurse or patient to triage the referral and arrange the initial telehealth appointment. It is helpful to have the patient’s consent to assist in sourcing information. Please forward a completed Patient Consent form (PDF 64 kB)with your referral.

Once a date and time has been organised by our helpful staff, the community clinician should review the patient the day prior to the appointment. This review should be recorded using the Point of Care Assessment form (PDF 46 kB). An up-to-date list of medications is important to have available and should be faxed or emailed to our team, with the completed assessment form, prior to the appointment.

Prior to the telehealth consult we will provide a link to connect to our Virtual Clinic. This can be done via a laptop, tablet, or smartphone. Our administrative staff will greet you at the start of the appointment to ensure connection, sound and picture are good.

After the appointment, an appropriate future telehealth review will be arranged by our helpful staff. Correspondence relating to the appointment will be forwarded to the patient’s GP and uploaded to The Viewer.

Specialist Palliative Care Rural Telehealth hopes to support rural and remote Queenslanders and their talented clinicians who work locally. Together we will work hard to keep patients where they prefer to be with the right care at their incredibly important time of life.

Last updated: 10 January 2023

Video: About the service

View transcript

Hello I’m Dr Prem Ram. I’m a palliative care physician working in the Sunshine Coast Hospital and Health service. Queensland Health is expanding telehealth services for rural and remote patients in our state. This has led to the creation of the Queensland Specialist Palliative Rural Telehealth Service.

GPs, hospitals and community clinicians caring for adult patients with terminal illnesses can now access specialist advice and support through telehealth. The service will operate from four hubs, Cairns, Townsville, Gold Coast and the Sunshine Coast. The Sunshine Coast hub will support Wide Bay, Central Queensland and Central West Queensland.

To access this service GPs and specialists just need to visit our website and complete a referral form, this will determine where and when the telehealth consultation will occur. The consultation takes place alongside the referring clinician at their GP practice, hospital or primary health centre. Alternatively, it can be done in the comfort of the patient’s home or their residential aged care facility.

Eligible patients are those with terminal illness, with complex symptoms, psychosocial needs and end-of-life care that requires specialist advice and support. The Sunshine Coast Hospital and Health Service has a well-established history of providing specialist palliative care in the community via telehealth. This new initiative will be of great value to palliative patients and their clinicians and will provide equitable support to our rural and remote communities.