Cross cultural capabilities
cross cultural capabilities
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| Cross Cultural Learning and Development Strategy 2009-2012 | ||
| Culturally competent staff | ||
| Queensland Health cross cultural training packages | ||
Queensland Health has identified five Cross Cultural Capabilities that staff need to be culturally competent. The five Cross Cultural Capabilities are identified as:
These capabilities underpin and form the basis of all cross cultural learning and development activities in Queensland Health.
Self-reflection
A staff member capable of self-reflection should be able to:
- consider what their own culture is and how they feel about different cultural beliefs and values
- demonstrate a complex understanding of culture
- conduct a cultural self-assessment to identify their own culture, and position their cultural beliefs again that of the health system
- conduct an assessment of the organisational and professional cultures to which they belong.
Cultural understanding
A staff member capable of cultural understanding should be able to:
- gain a better understanding of culture, and potential cultural differences
- conduct a client cultural assessment to determine and accommodate different needs
- elicit client explanatory models for health and respond appropriately
- understand different consumer behaviours may be influenced by culture
- employ self-reflection to explore differences and similarities across cultures.
Context
A staff member capable of context should be able to:
- acknowledge and consider the range of social and economic factors that may impact on consumers(with culture sometimes not being the most important eg. transport, food)
- understand the impact of migration and exile on individuals
- consider the interplay of other individual factors such as gender, sexuality and age on identity
- understand that individuals may not identify with their own culture, or that of their parents, and many individuals within Australia consider themselves bicultural
- understand there are differences within cultures
Communication
A staff member capable of communication should be able to:
- be sensitive and adaptive to varying cultural norms in relation to verbal and non-verbal communication
- communicate effectively across cultures
- be aware of, and overcome, potential barriers to effective cross-cultural communication
- deliver information in culturally appropriate and targeted ways
- avoid making assumptions or judgements about individuals based on their communication style
- assess the need for an interpreter and ability to work effectively with interpreters.
Collaboration
A staff member capable of collaboration should be able to:
- build trust and relationships with individuals across cultures
- work towards consensus with individuals and families from diverse backgrounds
- involve culturally diverse clients in decision-making processes and collaborative care
- conduct community consultation and engagement
- work across disciplines to provide appropriate care
- facilitate linkages with community organisations and other agencies including development of referral pathways
- be skilled at establishing formal and informal collaborative networks
- value and facilitate the exchange of information across health and other disciplines.