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Cross cultural training packages

cross cultural training packages

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  Cross cultural capabilities
  Cross Cultural Learning and Development Strategy 2009-2012
  Culturally competent staff

Cross cultural training packages are available to help staff to develop their capacity to work with culturally diverse patients/consumers and to work as part of a culturally diverse workforce.

Workplace orientation sessions for all new staff include the Cultural Diversity in Health Care module which introduces staff to Queensland Health's expectations and policies regarding cultural competency. 

Training packages are also available to support clinical and administrative staff in the development of cultural competency, and specific training is available to assist with managing a culturally diverse workplace.

Cross cultural training courses

The following training packages are currently available:

  1. Customer Service in a Diverse Society (formerly Safe Services Diverse Communities)
    Workshop to support frontline staff in their daily interactions and communication with consumers from culturally and linguistically diverse backgrounds. Frontline staff will gain increased understanding of the impact of culture in health services and be able to identify the barriers impacting on access to services as a result of language and cultural barriers.
    Course outline

     

  2. Managing a Diverse Workplace
    This workshop is suited to managers and leaders and provides participants with insights, knowledge and strategies to proactively manage the issues and challenges associated with leading a culturally diverse team.
    Course outline

     

  3. Working in Diverse Teams
    This workshop is for all Queensland Health staff and provides participants with insights, knowledge and strategies to proactively deal with issues and challenges associated with working in a culturally diverse team.
    Course outline

     

  4. Cultural Issues in Clinical Practice
    This workshop equips health professionals to understand the importance of including culture into assessment frameworks and the potential negative consequences if culture and language are not addressed. It will strengthen the clinician’s assessment skills by incorporating cultural aspects into practice frameworks.
    Course outline

     

For further information or to obtain training packages, contact Queensland Health Multicultural Services on: training_multicultural@health.qld.gov.au

 

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Cultural Diversity in Health Care orientation package

In December 2009 as part of the implementation of the Queensland Health Cross Cultural Learning and Development strategy, cultural diversity was endorsed as a mandatory item in all 'face-to-face' orientation programs. Under this strategy, it is a requirement that at orientation, all new staff must receive instruction on cultural diversity. 

The Cultural Diversity in Health Care orientation package introduces staff to:

  • Queensland Health's expectations on cultural competency
  • the impact of culture on health care
  • relevant multicultural policies
  • staff/workforce responsibilities and expectations
  • information on the available multicultural resources to assist staff in their daily work practices.

 

 

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Last updated: 8 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline to assist Hospital and Health Services and Queensland Health to implement the Queensland Multicultural Policy - A multicultural future for all of us effectively.

Queensland Health Cross Cultural Learning and Development training calendar 2012 The 2012 Cross Cultural Learning and Development training calendar has now been published.

The calendar contains a list of the cross cultural training available in all locations.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.