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Multicultural Health - Cross Cultural Learning and Development

Cross Cultural Learning and Development

Multicultural Ribbons Graphic
  Cross cultural capabilities
  Culturally competent staff
  Queensland Health cross cultural training packages

Cross Cultural Learning and Development aims to equip staff with the required skills, knowledge and congruent behaviours to work effectively with people from diverse cultural and linguistic backgrounds.

To help achieve this aim, Queensland Health has developed a Cross Cultural Learning and Development Strategy which outlines the approach required to develop cultural competency among staff.

 

Cross Cultural Learning and Development Strategy 2009-2012

In 2008-09, Queensland Health Multicultural Services identified the need for a strategic approach to building the cultural competency of the Queensland Health workforce in view of the size of the workforce and competing training pressures. The strategy for building a culturally competent workforce through education and training in Queensland Health is based on:

  • an analysis of the literature which shows that cross cultural training is an effective mechanism to improve patient outcomes and team functioning
  • the existing Queensland Health Learning and Development framework and current learning and development opportunities
  • stakeholder advice.

The Cross Cultural Learning and Development Strategy 2009-2012 was developed and endorsed in 2009.

The strategy comprises five priorities:

  • conduct specific cross cultural training (face-to-face and e-learning)
  • integrate cross cultural capabilities into existing relevant non-cross cultural training programs (face-to-face and e-learning)  in collaboration with key stakeholders for those programs
  • integrate cross cultural capabilities into departmental outsourced non-cross cultural training programs
  • build the cultural competency of the future Queensland health workforce and 
  • ensure a quality approach to cross cultural training.

Related documents

 

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Last updated: 8 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline to assist Hospital and Health Services and Queensland Health to implement the Queensland Multicultural Policy - A multicultural future for all of us effectively.

Queensland Health Cross Cultural Learning and Development training calendar 2012 The 2012 Cross Cultural Learning and Development training calendar has now been published.

The calendar contains a list of the cross cultural training available in all locations.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.