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Multicultural health - health system and services

Multicultural Ribbons Graphic

About the health system and services in Queensland

The health system in Queensland is made up of many different services and programs. These are provided by different levels of government (federal, state and local), non-government organisations, private companies, professionals and voluntary groups.

On this page you will find information about the key components of the health system in Queensland and how these can be accessed, as well as information about the rights and responsibilities of patients in Queensland Health facilities and tips for safer health care. You will also find information and links to health and multicultural services provided by government and non-government organisations, and key contacts within Queensland Health for multicultural issues.

Queensland Health administration worker

Information about the health system in Queensland in other languages

TitleHealth system in Queensland
PublisherQueensland Health
Description Provides an overview of the health system in Queensland. Topics include the health system, seeing a doctor, medicines, Queensland hospitals, community health centres, dental services, allied health, staying health and preventing illness, health and support services, and, you and the health service system. Available in colour and black and white factsheets and some available in audio (listening  files).
Date 2008
Languages
EnglishCroatianKarenTagalog
AmharicDariKhmerThai
ArabicDinkaSamoanVietnamese
BurmeseFrenchSpanish 
ChineseJapaneseSwahili 
  
TitleWelcome to Queensland -Chapter 11 - The health system
PublisherDepartment of Immigration and Multicultural Affairs
Description Provides an overview of components of the health system and key health services.
Date 2006 
LanguagesEnglishCroatianKoreanSpanish
 AlbanianDariPersianTagalog
 ArabicDinkaRussianThai
 BosnianFrenchSerbianTurkish
 Chinese (simple) IndonesianSomaliVietnamese
 Chinese (trad)    
   
     
TitleIntroduction to the Australian health system and Medicare Australia
PublisherMedicare Australia 
Description Information kit for new arrivals to Australia detailing major health programs, including Medicare and the Pharmaceutical Benefits Scheme.
Date 2009  
LanguagesEnglishDinkaItalianSerbian
 ArabicFarsiKhmerSpanish
 BosnianGreekKoreanTagalog
 ChineseHindiMacedonianTurkish
 CroatianIndonesianRussianVietnamese
  
TitleBeginning Life In Australia -  Migrant and refugee welcome information 
PublisherDepartment of Immigration and Citizenship  
Description The booklets provide useful local settlement information for migrants, humanitarian entrants, their sponsors and service providers.
Date 2009    
Languages English Dinka Kirundi Somali
  Albanian French Korean Spanish
  Amharic German Macedonian Swahili
  Arabic Greek Nepali Tagalog
  Bosnian Hindi Persian Tamil
  Burmese Indonesian Portuguese Thai
  Chinese (Simplified) Italian Russian Tigrinya
  Chinese (Traditional) Japanese Serbian Turkish
  Croatian Karen Sinhalese Vietnamese
  Dari Khmer   

Additional information about the health system in Queensland

TopicEmergencies
Details

Almost all Queensland Health hospitals provide emergency health care 24 hours a day to people who are seriously injured or ill and need immediate treatment.

Fully trained doctors and nurses are on duty or, in some rural hospitals, on immediate call to help with medical emergencies.

Treatment is provided free to current Medicare card holders at Queensland Health hospitals. Charges apply to patients who do not hold a current Medicare card.

Visitors from countries with a Reciprocal Health Agreement with Australia (United Kingdom, New Zealand, Netherlands, Italy, Sweden, Malta, Finland, Ireland and Norway), will be provided with emergency medical care free of charge upon proof of citizenship (i.e. passport).

Appointments are not required at Emergency Departments.

More information

Queensland Health Emergency Departments

  
TopicHospitals
Details Queensland Health provides free public hospital services across 15 Health Service Districts.
More information

List of Queensland Health hospitals and facilities
Queensland Health Service District profiles

 

Health and multicultural services

Health services can be provided by the government, non-government organisations and private companies. Some services are provided free of charges, but many services charge a fee.  

TopicQueensland Health statewide and community health services
Details Queensland Health provides a wide range of statewide health services.
More information

List of Queensland Health statewide and community health services

  
Topic

Queensland Multicultural Resource Directory

Details

The Queensland Multicultural Resource Directory provides a comprehensive listing of more than 1500 key organisations with an ethnic community focus in Queensland. The directory is published by Multicultural Affairs Queensland.

Topics include: health services, aged care, child care, counselling, refugee services and community groups.

More informationQueensland Multicultural Resource Directory
  
TopicSettlement Services Locator
Details

The Department of Immigration and Citizenship has an online database of settlement services which can be searched by entering a postcode or suburb.

More informationSettlement Services Locator
  
TopicMulticultural links
Details Links to multicultural organisations and further information about multicultural and health services.
More information

Multicultural links

Last updated: 10 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline to assist Hospital and Health Services and Queensland Health to implement the Queensland Multicultural Policy - A multicultural future for all of us effectively.

Video remote interpreting - information for patients fact sheet
A fact sheet for patients which explains the video remote interpreting system used by Queensland Health.

The fact sheet is available in 13 languages other than English

Queensland Health Multicultural Services newsletter issue10 -Spring 2011
A quarterly newsletter which aims to keep health care providers and patients from a culturally and linguistically diverse background up-to-date with the latest multicultural health projects, services, research and achievements.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.