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Health Care Providers' Guide to Engaging Multicultural Communities and Consumers

Multicultural engagement guide

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The Health care providers' guide to engaging multicultural communities and consumers aims to assist health care providers to involve people from a culturally and linguistically diverse background in the planning, delivery and evaluation of health services.

The guide provides step-by-step advice on:

  • defining the purpose and parameters of the engagement activity
  • engaging appropriate community representatives
  • appropriate timing for the engagement activity
  • how to contact the identified community representatives.

The handbook was developed by Queensland Health and forms part of the Multicultural Clinical Support Resource.

Health Care Providers Guide to Engaging Multicultural Communities and Consumers

Download the guide

Health Care Providers' Guide to Engaging Multicultural Communities and Consumers Health Care Providers Guide to Engaging Multicultural Communities and Consumers (181 KB)


Last updated: 10 October 2013

What's new?

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Cross Cultural Learning and Development Calendar 2012
A calendar which contains the dates for all Queensland Health cross cultural learning and development training courses for 2012.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.