Customer complaint data for the Department of Health

The Department of Health is committed to listening and responding to customer complaints. They are a valuable opportunity for us to identify where we could be doing things better. We are dedicated to working collaboratively to deliver quality services that are safe and responsive.

Complaint data 2022–23

In the 2022–23 financial year, the department received 6564 customer complaints. Of those:

  • 4341 resulted in follow-up or further action*
  • 2223 required no further action.**

* Further action refers to complaints that were accepted and resulted in remedial or improvement action.

** No further action refers to complaints that were accepted and resolved immediately at the point of service.

The department recorded 62 human rights complaints from customers and members of the public, which have not been included in the customer complaint data above. Human rights complaints information is reported in the Annual Report as required under the Human Rights Act 2019.

These figures are for the department only and do not include complaints received by Hospital and Health Services (HHSs). For more information on HHSs, contact them directly.

Note: Due to the impact of the COVID-19 response and a large volume of communications with customers in 2021–22, the complaint data for the 2022–23 financial year may include COVID-19 related customer complaints received by the department in 2021–22.

Further information

Last updated: 19 September 2022