To ensure invoices are efficiently processed, please:
- submit all invoices to Queensland Health via as a PDF attached to an email—other file types will not be recognised by the system
- ensure there is only one invoice per PDF—if you are submitting multiple invoices, you can submit them as separate PDFs in the same email
- only submit invoices once—sending the same invoice multiple times will cause duplicates in the system, which can slow down processing.
- Invoices will only be recognised by the system if submitted in the correct file format
- Corporate credit card payment—if you are being paid by a Queensland Health card please do not send your invoice to the above mailboxes as this may cause delays.
Invoice format requirements
If you're issuing invoices to Queensland Health, we have strict format requirements. This includes the need to reference associated purchase order (PO) numbers.
Invoices must contain the following:
- ‘Tax invoice’ or ‘Credit memo’ listed at the top (credit memos must reference the original invoice)
- Supplier’s name, address and ABN number at the top (if applicable)
- Reference number/invoice number (max 16 characters)
- Date in DDMMYYYY format
- The name of the company being invoiced
- A contact name for delivery
- Purchase order (PO) number or real estate contract number
- Total gross invoice amount and tax (if applicable)
- Which items have GST and which do not (clearly state split tax codes)
- Currency code (if not in AUD).
Other invoice requirements include:
- There should be no stamps, drawings or marks on the invoice.
- All invoices must be dark text on a white background. Inverse format will not be accepted.
- All text, dates, numbers, amounts etc. should have space around them. Any adjoining lines or text will interfere with the OCR.