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Our Performance

Our performance

Hospital Performance

Hospital Performance contains detailed, up-to-date and regular information on the activity and performance of Queensland Health's reporting hospitals; including:

Hospital and Health Service performance

Ambulance Quicker ambulance response times

Local Ambulance Service Networks Jan—Mar 2012
time (minutes)
Apr—Jun 2014
time (minutes)
Cairns and Hinterland 15.3 16.2
Cape York & Torres Strait 23.2 25.1
Central Queensland 15.8 15.3
Central West 50.7 47.9
Darling Downs 19.6 21.1
Gold Coast 15.5 15.5
Mackay 21.4 19.3
Metro North 16.5 15.4
Metro South 15.4 15.7
North West 11.0 12.0
South West 42.0 44.5
Sunshine Coast 18.5 17.9
Townsville 14.4 13.9
West Moreton 17.3 17.8
Wide Bay 18.7 19.1
All LASNs 16.5 16.3

Time (in minutes) within which 90 per cent of emergency (code 1) incidents were responded to.

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Emergency Shorter stays in emergency departments

Hospital and Health Service Jan—Mar 2012
%
Apr—Jun 2014
%
Cairns and Hinterland 55 68
Central Queensland 76 76
Children's Health Queensland 81 87
Darling Downs 65 79
Gold Coast 61 74
Mackay 77 82
Mater Health Services 67 85
Metro North 57 74
Metro South 55 72
North West 89 90
Sunshine Coast 68 79
Townsville 62 73
West Moreton 63 81
Wide Bay 79 78
All HHSs 63 76

% of ED patients whose length of stay in ED was under four hours.

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Long wait patients Fewer long wait patients

Hospital and Health Service Mar 2012 Jun 2014
Cairns and Hinterland 393 25
Central Queensland 157 53
Children's Health Queensland 62 0
Darling Downs 319 38
Gold Coast 107 96
Mackay 27 2
Mater Health Services 82 0
Metro North 1,992 35
Metro South 1,762 623
North West 0 0
Sunshine Coast 134 173
Townsville 747 0
West Moreton 575 19
Wide Bay 128 4
All HHSs 6,485 1,068

Total number of patients (including those patients not ready for care as at June 2014) who have waited longer than clinically recommended for their surgery.

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Surgery Percentage of people seen on time for:

  Urgent surgery1
—within 30 days
Semi-urgent surgery2
—within 90 days
Non-urgent surgery3
—within 365 days
Hospital and Health Service Jan—Mar 2012
%
Apr—Jun 2014
%
Jan—Mar 2012
%
Apr—Jun 2014
%
Jan—Mar 2012
%
Apr—Jun 2014
%
Cairns and Hinterland 85 99 58 80 86 68
Central Queensland 81 99 58 89 99 98
Children’s Health Queensland 97 100 74 94 96 92
Darling Downs 90 100 58 94 97 100
Gold Coast 89 96 78 89 98 96
Mackay 89 100 76 100 85 100
Mater Health Services 94 100 86 97 100 98
Metro North 87 94 70 85 89 88
Metro South 81 98 77 80 79 81
North West 100 99 100 100 100 100
Sunshine Coast 86 93 78 76 97 96
Townsville 89 100 61 94 62 98
West Moreton 88 100 77 98 90 98
Wide Bay 77 97 73 86 85 90
All HHSs 86 97 73 86 90 92

1 % of Category 1 elective surgery patients treated whose waiting time was within the clinically recommended 30 days.
2 % of Category 2 elective surgery patients treated whose waiting time was within 90 days.
3 % of Category 3 elective surgery patients treated whose waiting time was within 12 months.

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Dental Fewer long wait dental patients

Hospital and Health Service Mar 2013* Jun 2014
Cairns and Hinterland 1,307 0
Cape York 2 0
Central Queensland 3,659 0
Central West 126 0
Darling Downs 7,222 0
Gold Coast 4,407 0
Mackay 272 0
Metro North 14,307 0
Metro South 10,859 0
North West 10 0
South West 73 0
Sunshine Coast 4,085 0
Torres Strait/NPA 0 0
Townsville 2,207 0
West Moreton 3,512 0
Wide Bay 9,357 0
All HHSs 61,405 0

Number of people waiting 2 years and over on the general care waiting list.

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Newborns Increased support for families under the new Mums and Bubs Policy

Hospital and Health Service  Jan—Mar 2014 Apr—Jun 2014 Difference %
Cairns and Hinterland 1,120 1,048 -6
Cape York 86 71 -17
Central Queensland 1,387 1,189 -14
Central West 49 53 8
Darling Downs 1,135 988 -13
Gold Coast 1,576 1,540 -2
Mackay 784 743 -5
Metro North 2,892 3,129 8
Metro South 5,947 6,217 5
North West 206 210 2
South West 106 113 7
Sunshine Coast 1,012 1,051 4
Torres Strait and Northern Peninsular 52 52 0
Townsville 1,074 1,272 18
West Moreton 1,125 1,297 15
Wide Bay 749 699 -7
All HHSs  19,300 19,672 2

Number of families who received an in home visit at either two, four weeks or both.

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Outpatients Shorter waits for specialist outpatient clinics

Hospital and Health Service Jul—Sep 2012
%
Apr—Junr 2014
%
Cairns and Hinterland 70 48
Central Queensland 61 78
Children’s Health Queensland 58 92
Darling Downs 45 49
Gold Coast 57 80
Mackay 54 66
Metro North 55 45
Metro South* 44 45
North West 58 63
Sunshine Coast 55 58
Townsville 50 53
West Moreton 62 70
Wide Bay 52 90
All HHSs 53 55

Percentage of category 3 specialist outpatients waiting for their first appointment whose waiting time was within 12 months.
*excludes Princess Alexandra Hospital.

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Ambulance Fewer hospital acquired infections

Hospital and Health Service Jan—Mar 2013
SAB cases / Patient days
Jan—Mar 2014
SAB cases / Patient days
Cairns and Hinterland 8 / 38,353 1 / 41,642
Central Queensland 6 / 22,127 3 / 23,259
Children's Health Queensland 1 / 11,666 3 / 11,624
Darling Downs 4 / 23,827 3 / 25,065
Gold Coast 11 / 70,612 6 / 79,778
Mackay 1 / 15,879 0 / 15,729
Mater Health Services 3 / 23,244 3 / 31,541
Metro North 22 / 162,304 23 / 166,461
Metro South 10 / 124,876 12 / 125,623
North West 0 / 3,221 0 / 3,706
Sunshine Coast  3 / 35,686 2 / 35,494
Townsville 5 / 48,006 10 / 50,066
West Moreton  3 / 26,873 3 / 27,911
Wide Bay 3 / 36,452 5 / 38,307

Healthcare-associated Staphylococcus aureus bacteraemia (including MRSA) incidence numbers.

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Value Better value for money

Hospital and Health Service $ cost difference % 
Cairns and Hinterland 4,294 -4.6
Central Queensland 4,480 -0.5
Children’s Health Queensland 4,978 10.6
Darling Downs 4,270 -5.2
Gold Coast 4,435 -1.5
Mackay 4,554 1.1
Metro North 4,665 3.6
Metro South 4,583 1.8
North West 5,863 30.2
Sunshine Coast 4,395 -2.4
Townsville 4,401 -2.3
West Moreton 4,168 -7.4
Wide Bay 4,644 3.1
State average 4,529 0.6
Benchmark cost target $4503

The updated 12 month result is based on nine months of 2012-13 and the first three months of 2013-14.
The benchmark cost target of $4503 is based on nine months of the 2012-13 target of $4450 and three months of the Queensland Efficient Price for 2013-14 of $4660.
The QEP is equivalent to the National Efficient Price (NEP), adjusted to reflect differences in the Phase 16 Queensland ABF model compared to the national ABF model.

Hospital and Health Services were established on 1 July 2012. *Data collection commenced to support National Partnership Agreement.

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Last Updated: 26 August 2014
Last Reviewed: 16 July 2014