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Our Performance

Our performance

Hospital Performance

Hospital Performance contains detailed, up-to-date and regular information on the activity and performance of Queensland Health's reporting hospitals; including:

Hospital and Health Service performance

Ambulance Queensland Ambulance Service
 Quicker ambulance response times
Local Ambulance Service Networks Jan—Mar 2012
time (minutes)
Jan—Mar 2014
time (minutes)
Cairns and Hinterland 15.3 15.4
Cape York & Torres Strait 23.2 22.4
Central Queensland 15.8 15.4
Central West 50.7 37.6
Darling Downs 19.6 20.7
Gold Coast 15.5 15.7
Mackay 21.4 20.1
Metro North 16.5 15.3
Metro South 15.4 15.3
North West 11.0 11.2
South West 42.0 41.8
Sunshine Coast 18.5 18.5
Townsville 14.4 13.9
West Moreton 17.3 17.3
Wide Bay 18.7 18.6
All LASNs 16.5 16.2
Time (in minutes) within which 90 per cent of emergency (code 1) incidents were responded to.

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Emergency Shorter stays in emergency departments
Hospital and Health Service Jan—Mar 2012
%
Jan—Mar 2014
%
Cairns and Hinterland 55 76
Central Queensland 76 79
Children’s Health Queensland 81 87
Darling Downs 65 83
Gold Coast 61 75
Mackay 77 81
Mater Health Services 67 87
Metro North 57 75
Metro South 55 74
North West 89 91
Sunshine Coast 68 76
Townsville 62 78
West Moreton 63 83
Wide Bay 79 77
All HHSs 63 78
% of ED patients whose length of stay in ED was under four hours.

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Long wait patients Fewer long wait patients
Hospital and Health Service Mar 2012 Mar 2014
Cairns and Hinterland 393 261
Central Queensland 157 87
Children’s Health Queensland 62 0
Darling Downs 319 1
Gold Coast 107 154
Mackay 27 0
Mater Health Services 82 51
Metro North 1,992 425
Metro South 1,762 1,426
North West 0 0
Sunshine Coast 134 268
Townsville 747 39
West Moreton 575 19
Wide Bay 128 111
All HHSs 6,485 2,842
Total number of patients who have waited longer than clinically recommended for their surgery.

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Surgery Percentage of people seen on time for:
  Urgent surgery1
– within 30 days
Semi-urgent surgery2
– within 90 days
Non-urgent surgery3
– within 365 days
Hospital and Health Service Jan—Mar 2012
%
Jan—Mar 2014
%
Jan—Mar 2012
%
Jan—Mar 2014
%
Jan—Mar 2012
%
Jan—Mar 2014
%
Cairns and Hinterland 85 96 58 58 86 56
Central Queensland 81 100 58 90 99 100
Children’s Health Queensland 97 100 74 98 96 100
Darling Downs 90 100 58 100 97 100
Gold Coast 89 86 78 89 98 96
Mackay 89 100 76 100 85 100
Mater Health Services 94 100 86 97 100 98
Metro North 87 95 70 76 89 86
Metro South 81 89 77 58 79 66
North West 100 99 100 99 100 100
Sunshine Coast 86 86 78 62 97 91
Townsville 89 100 61 95 62 99
West Moreton 88 100 77 99 90 100
Wide Bay 77 92 73 80 85 95
All HHSs 86 93 73 78 90 89
1 % of Category 1 elective surgery patients treated whose waiting time was within the clinically recommended 30 days.
2 % of Category 2 elective surgery patients treated whose waiting time was within 90 days.
3 % of Category 3 elective surgery patients treated whose waiting time was within 12 months.

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Dental Fewer long wait dental patients
Hospital and Health Service Mar 2013* Mar 2014
Cairns and Hinterland 1,307 1
Cape York 2 0
Central Queensland 3,659 2
Central West 126 22
Darling Downs 7,222 1,266
Gold Coast 4,407 0
Mackay 272 0
Metro North 14,307 1
Metro South 10,859 0
North West 10 12
South West 73 2
Sunshine Coast 4,085 207
Torres Strait/NPA 0 0
Townsville 2,207 0
West Moreton 3,512 0
Wide Bay 9,357 271
All HHSs 61,405 1,784
Number of people waiting 2 years and over on the general care waiting list.

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Newborns Increased support for families under the new Mums and Bubs Policy
Hospital and Health Service  Oct—Dec 2013 Jan—Mar 2014 Difference %
Cairns and Hinterland 1,140 1,120 -2
Cape York 89 86 -3
Central Queensland 1,401 1,387 -1
Central West 26 49 88
Darling Downs 1,039 1,135 9
Gold Coast 1,489 1,576 6
Mackay 741 784 6
Metro North 2,087 2,892 39
Metro South 4,536 5,947 31
North West 184 206 12
South West 91 106 16
Sunshine Coast 1,003 1,012 1
Torres Strait and Northern Peninsular 69 52 -25
Townsville 789 1,074 36
West Moreton 959 1,125 17
Wide Bay 518 749 45
All HHSs  16,161 19,300 19
Number of in-home visits by an experienced maternal and child health professional.
Excludes Children's Health Queensland as there are no babies born in the facility.

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Outpatients Shorter waits for specialist outpatient clinics
Hospital and Health Service Jul—Sep 2012
%
Jan—Mar 2014
%
Cairns and Hinterland 70 51
Central Queensland 61 73
Children’s Health Queensland 58 91
Darling Downs 45 44
Gold Coast 57 62
Mackay 54 59
Metro North 55 43
Metro South* 44 45
North West 58 66
Sunshine Coast 55 58
Townsville 50 47
West Moreton 62 72
Wide Bay 52 90
All HHSs 53 50
Percentage of category 3 specialist outpatients waiting for their first appointment whose waiting time was within 12 months.
*excludes Princess Alexandra Hospital.

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Ambulance Fewer hospital acquired infections

Hospital and Health Service Jan—Mar 2012
SAB cases / Patient days
Oct—Dec 2013
SAB cases / Patient days
Cairns and Hinterland 3 / 36,416 6 / 40,225
Central Queensland 1 / 22,502 2 / 22,871
Children's Health Queensland 1 / 11,927 1 / 12,875
Darling Downs 1 / 23,293 3 / 25,392
Gold Coast 5 / 74,228 6 / 74,434
Mackay 2 / 16,559 3 / 16,316
Mater Health Services 0 / 23,192 5 / 33,568
Metro North 17 / 166,303 19 / 167,547
Metro South 15 / 125,114 12 / 131,203
North West 0 / 4,256 0 / 3,567
Sunshine Coast  1 / 38,888 1 / 37,680
Townsville 7 / 48,985 3 / 50,828
West Moreton  2 / 26,869 2 / 26,084
Wide Bay 3 / 36,077 3 / 38,589
Healthcare-associated Staphylococcus aureus bacteraemia (including MRSA) incidence numbers.

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Value Better value for money
Hospital and Health Service $ cost difference % 
Cairns and Hinterland 4,294 -4.6
Central Queensland 4,480 -0.5
Children’s Health Queensland 4,978 10.6
Darling Downs 4,270 -5.2
Gold Coast 4,435 -1.5
Mackay 4,554 1.1
Metro North 4,665 3.6
Metro South 4,583 1.8
North West 5,863 30.2
Sunshine Coast 4,395 -2.4
Townsville 4,401 -2.3
West Moreton 4,168 -7.4
Wide Bay 4,644 3.1
State average 4,529 0.6
Benchmark cost target $4503

The updated 12 month result is based on nine months of 2012-13 and the first three months of 2013-14.
The benchmark cost target of $4503 is based on nine months of the 2012-13 target of $4450 and three months of the Queensland Efficient Price for 2013-14 of $4660.
The QEP is equivalent to the National Efficient Price (NEP), adjusted to reflect differences in the Phase 16 Queensland ABF model compared to the national ABF model.

#Hospital and Health Services were established on 1 July 2012. *Data collection commenced to support National Partnership Agreement.

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Last Updated: 16 July 2014
Last Reviewed: 16 July 2014