Telehealth: tools
Many consumers require support in order to use and benefit from telehealth services, particularly if they have never used telehealth before. There are a range of resources available to support clients and health professionals during telehealth consultations, including information on communication, etiquette, the appropriate use of an interpreter and the introduction of additional technology. The following information is provided to support and assist clinicians to provide high-quality, effective care.
Metro North Hospital and Health Service has developed resources that are aphasia, second-language friendly and in easy-read English to help consumer with Telehealth services. These resources can be found here: Telehealth | Metro North Health.
Note: Videos below must be played in Mozilla or Chrome browsers.
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- Information for consumers: video | transcript (PDF 90 kB)
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- Information for allied health professionals: video | transcript (PDF 104 kB)
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- Communication via telehealth (general)
- Communication via telehealth (specific)
- Compassionate conversations
- With an interpreter
- Waitemata DHB. eCALD. Telehealth (video) consultation involving an interpreter.
- Room set up
- Video-conferencing and troubleshooting: video | transcript (PDF 84 kB)
If you have suggestions for other useful resources that should be included in this database, please advise the Office of the Chief Allied Health Officer by email Allied_Health_Advisory@health.qld.gov.au.