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About Heart Failure Support Services

Queensland Heart Failure Support Services

Heart Failure Support Services (HFSS) were established in 2006/7 across 23 sites in Queensland. The HFSS are multidisciplinary teams that assist patients with heart failure (HF) to adhere to treatment and manage symptoms. These teams are comprised of HF nurses with specialist medical support. Some services may include pharmacists, physiotherapists or exercise physiologists, and other allied health professionals. Services identify patients admitted to hospital with HF as well as taking outpatient referrals.

Statewide coordination of these support services provides training and promotes an evidence-based, consistent approach in delivery of care across the state.

A Statewide steering committee and designated coordinator provide:

  • Facilitation of heart failure professional networks for Nurses, allied health and doctors throughout Queensland
  • Guidance on initiation and titration of appropriate evidence based drug therapies in hospital and in the community
  • Educational development of doctors, nurses and allied health in the care of patients with chronic heart failure through training courses, preceptorships and the HEART Online clinical toolkit
  • Review and support to deliver the model of care (See Clinical standard for heart failure support services)
  • Support to collect data to evaluate performance and manage patients

Components of the Heart Failure Service

Queensland Heart Failure Services have specialist heart failure nurses and some also have dedicated pharmacists, physiotherapists, exercise physiologists, occupational therapists, dietitians, social workers and psychologists. Services offered usually include some or all of the following:

  1. Follow-up in the community: home visits, telephone, clinics, or telehealth
  2. Medical follow-up including liaison with GPs
  3. Patient and carer education and self-management strategies including: fluid monitoring, dietary advice, exercise program, medication review and social psychological support.
Last updated: 26 July 2019