Register to use MASS-eApply

Who can register?

Prescriber Registration

Allied Health Professionals currently submitting applications in the following categories are able to register as a Prescriber on MASS-eApply:

  • Communication Aids
  • Continence Aids
  • Cystic Fibrosis Program (CFP)
  • Daily Living and Mobility Aids
  • HMEs and Laryngectomy Consumables
  • Oxygen
  • Palliative Care Equipment Program (PCEP)
  • Palliative Care Syringe Driver Program (PCSDP)
  • Spectacle Supply Scheme (SSS)

QALS, Orthoses and Medical Grade Footwear Registration

Approved suppliers and recognised prosthetic service providers can register to use MASS-eApply:

Applicants/Client Registration

Applicants/Client registration is unavailable through MASS-eApply.

  • To apply for MASS the applicant will need to be assessed by a clinician (prescriber) approved by MASS. The prescriber will then submit an application on the applicant's behalf.
  • The type of clinician depends on the aid and/or equipment required.

How do I register to use MASS-eApply?

  1. You will need to complete a registration form available in the form vault.
  2. After selecting the registration form click "Start".
  3. As part of your registration, you can create a new organisation or join an existing organisation.
  4. Enter your personal details (your name, profession and membership details, username and email address).
  5. Complete declaration (terms of service).
  6. Submit your application.
    1. If you requested to join an existing group, the organisation administrator will need to approve it.
    2. If you requested to create a new organisation as part of your registration, it will go to MASS for approval.
  7. Once your account is approved, you will receive:
    1. a confirmation email to advise your account has been approved with your username.
    2. an email with a hyperlink to set up your password. If the hyperlink expires before you set up your password, please email the MASS-eApply team.

How do MASS-eApply Organisations work?

A MASS-eApply Organisation is a single user or group, of prescribers or suppliers and administration staff who work together, such as a team, unit or department in a hospital or a private provider’s practice.

  • Organisations should be registered at the local/ward level to remain manageable for the users.
  • All members are to create their own user accounts.

As a member of an organisation, you can view and complete applications as a team. This allows handover during employee absences and for different team members to complete a form, for example:

  • An administration staff member can start the application and complete the applicant’s personal details and the application can then be completed and submitted by a clinician.
  • Submission of the application must be done via the user account of a recognised MASS prescriber, e.g., a physiotherapist.

How do I create a new organisation?

When completing a registration form:

  1. Select "I want to register a new organisation".
  2. Enter a new organisation name and department or location. Note:
    • MASS cannot accept organisation names that duplicate existing organisations/are too similar or are too broad.
    • The person who creates an organisation will be the organisation administrator (approver) for new users.
    • If the organisation already exists, your application will be rejected. Please ensure you have checked that the organisation doesn't already exist.
  3. Enter the organisation details.
  4. Select the Aids/Equipment to be prescribed by members of the organisation.
  5. Select if you are or are not the line manager or director, or if you are a sole practitioner/business owner. If you are not the line manager or director, enter their details in.

How do I join an existing organisation?

When completing a registration form:

  1. Select "I want to join an existing organisation" in the registration form.
  2. A drop-down list will appear with a list of existing organisations.
  3. Select your organisation - the search will wild card the results, ensure you try any abbreviations and the full spelling - for example "PAH" for "Princess Alexandra Hospital".
  4. Select the organisation administrator (approver) to send your application to for approval using drop-down menu.

If the person(s) listed as the organisation administrator (approver) has left your organisation or are on leave, please contact the MASS-eApply team. You may be required to submit your application against the existing administrator if there are no users to re-assign the administrator role to.

We have multiple staff members in our organisation, do we all need our own accounts?

All members of the group need their own accounts to join the existing group - we do not allow account sharing between users.

Your unique login credentials are what replaces signing application forms.

Why hasn't my registration request been approved yet?

This is most likely due to your administrator being absent, no longer employed there or they haven’t gotten around to approving it.

The MASS-eApply team can verify the administrator for you to contact and change the role if the person is no longer at your organisation.

I made a mistake on my registration request - can I change it?

You will need to re-submit the application if you have:

  • Joined the incorrect organisation
  • The application has already been approved/rejected.

If you have submitted a request to create a new organisation instead of joining the existing, contact the MASS-eApply team via email on MASS-eApply@health.qld.gov.au

Last updated: 7 February 2024