• See Me. Hear Me. Respect Me. resources

    To ensure people with disability are seen, heard, and respected for who they are when they access healthcare services, we co-designed videos, posters and fact sheets to raise awareness of their communication needs – particularly among healthcare workers.

  • Julian's Key Health Passport

    Julian’s Key Health Passport (Julian’s Key) is a consumer/carer-controlled tool co-designed with users to improve your care while in hospital by sharing important and useful information about you, as decided by you.

Going to hospital

Resources for consumers going to hospital. The resources touch on making decisions, and understanding and giving consent.

Going to hospital

Making decisions about care

Interpreter and patient support services

Patient rights

Consumer resources about their rights to access healthcare and support including communicating preferences, seeking advocacy and engaging support persons.

Support persons in health settings

Ryan’s Rule disability resources

Mental health independent patient rights advisers

Patient rights fact sheets, brochures and videos

Other support information

Health guidance and specialised support for people with disability.

Deafness & Mental Health Statewide Consultation and Liaison Service

Disability health services

Help and support for people with disability

Disability gateway

COVID-19 policies and plans

Emergency care

Emergency care by video call when your sudden illness or injury isn’t life threatening.

Virtual ED

Plans and strategies

Plans outlining strategies to build a diverse, inclusive workforce, improve representation, remove systemic barriers, strengthen capability, and embed equitable, respectful practices across the health system.

Department of Health Disability Service Plan 2025-2028

Queensland Health Equity and Diversity Plan (PDF 296 kB)

Queensland Ambulance Service’s Equity, Diversity and Inclusion Action Plan 2023-2028 (PDF 5MB)

Last updated: 23 June 2026