If you’re unsure
Call Triple Zero (000) or go to an emergency department if you have life threatening injury or illness.
Find the best care for you, when you need it.
Online symptom checker
Use the healthdirect online symptom checker to answer a few simple questions about how you feel. It won't tell you what illness you have, but it will guide you to the best place to get care.
Is this service right for you
The healthdirect symptom checker will help you find the best place to get help.
Satellite health centres
Satellite health centres offer care for people in minor injury and illness clinics. It's free if you have a Medicare card. You don't need an appointment. The minor injury and illness clinics are open 7 days a week from 8am to 10pm.
Is this service right for you
We treat conditions that aren’t life threatening such as broken bones, minor head injuries and other wounds and burns. We can also help with earaches, toothaches and coughs and colds.
Medicare Urgent Care Clinics
Medicare Urgent Care Clinics offer the same care as satellite health centres and treat minor injuries and illnesses. Open everyday for extended hours.
Is this service right for you
Medicare Urgent Care Clinics offer the same care as our satellite health centres and treat minor injuries and illnesses. They’re open everyday for extended hours.
Virtual Emergency Care Service
If the symptom checker offers you access to the Virtual Emergency Care Service, our team of emergency doctors and nurses will assess you and guide your care and next steps.
Is this service right for you
Our Virtual Emergency Care Service is a safe way to get emergency care from home, often helping you avoid a trip to the emergency department.
Your GP
Your GP is the best person to see for most health issues, including minor injuries and infections. They’ll tell you if you need more care or need to go to a hospital.
Is this service right for you
Your GP can treat minor injuries and infections and a range of other health conditions. They also know your medical history so they’re able to give you the best possible care.
Pregnancy, birth and baby
This is a free national helpline, video and website service that supports expecting parents, parents, families and carers of children aged up to five years.
Is this service right for you
Use this service to access free information and advice to make informed decisions during pregnancy, birth and parenthood.
Nurse-led clinics
Nurse-led walk-in clinics are for adults and children over 2 who need treatment for minor injuries and illnesses. They’re free and you don’t need a Medicare card.
Is this service right for you
We treat minor injuries and illnesses at our nurse-led clinics. We can help if you can’t see your GP and you don’t need emergency treatment.
A community pharmacy
There are many services your local community pharmacy may be able to help you with, including:
- acute common conditions (nausea, reflux, school sores, shingles, ear infections, minor skin conditions, muscle pain and inflamation)
- health and wellbeing services (hormonal contraception, quitting smoking, weight management, fluoride application)
Talk to your pharmacist for more information.
Is this service right for you
Some pharmacists can now help with chronic condition management including for asthma, COPD, cardiovascular risk reduction (including hypertension, type 2 diabetes and cholesterol management).
Post-operative discharge support service
This service is for patients who had an operation at selected Queensland Health hospitals and have left the hospital in the last 30 days.
Is this service right for you
Use this service if have questions or concerns about your operation, when it’s not an emergency.
Health care advice available 24/7
Finding the right care for you based on your symptoms
Online symptom checker
Start by using the healthdirect online symptom checker, you'll be asked to list your symptoms. You will then be guided to the best care for you.
13 HEALTH (13 43 25 84)
When you call 13 HEALTH, you'll talk to a registered nurse. They'll assess your symptoms and help you get the care you need.
Find mental health support
When you’re looking for mental health support for yourself, someone you care about, or are just trying to improve your wellbeing.
- Find mental health support
- Medicare Mental Health or call 1800 595 212 (weekdays 8:30am - 5pm)
Crisis and support helplines are available 24 hours a day, 7 days a week.
- Lifeline: 13 11 14
- Kids Helpline: 1800 551 800
- 13YARN: 13 92 76 to talk with an Aboriginal or Torres Strait Islander crisis supporter.
Call 1300 MH CALL (1300 642 255) if you are concerned about not-urgent problems that may be signs of more severe mental illness. Call Triple Zero (000) for immediate help.
Last updated: 23 September 2025