Customer complaint data for the Department of Health

The Department of Health is committed to listening and responding to customer complaints. They’re a valuable opportunity for us to identify where we could be doing things better. We’re dedicated to working collaboratively to deliver quality services that are responsive and safe.

Complaint data for 2025–26 financial year

In the 2025-26 financial year, the Department of Health received 2,676 customer complaints.

Of those:

• 814 resulted in further action. Further action means we needed to do something more to address the concerns or resolve the complaint. Examples of further action include service delivery improvements, staff education or training and review or changes to a policy or procedure
• 1,533 resulted in no further action. No further action means we didn’t need to do anything more to resolve the complaint. This can include when a review confirmed the original decision, or an apology or explanation resolved the complaint
• 329 remained open or ongoing as at 30 June 2026.

These figures are for the department only and don’t include complaints received by Hospital and Health Services (HHSs). For more information on HHSs, contact the relevant HHS directly.

Human rights complaints

The customer complaint data also includes 338 human rights complaints from customers and members of the public. This information is reported in our annual report as required under the Human Rights Act 2019.