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My Health record (national electronic health record)

The Australian Government manages electronic health records through the My Health Record system. The My Health Record is a secure, electronic record of a patient’s medical history, stored and shared in a network of connected systems for the benefit of patients and healthcare professionals.

Benefits of the My Health Record system

The My Health Record system allows individuals to manage their own health record online, as well as gives their general practitioner or other healthcare provider access to their information. Because the system is national, if the patient moves interstate or between public and private providers, their critical health information is still available wherever they go.

Patients can control which information they share and who can see their My Health Record. For example, a patient can upload advance care planning documents to their My Health Record (such as an advance health directive, enduring power of attorney or statement of choices, or other documents detailing their future care). For further information, refer to the Queensland Health advance care planning fact sheet (PDF, 116KB).

The My Health Record system is underpinned by strong legislation and includes penalties for the unauthorised access, use and disclosure of patient health information. Further information on privacy and access controls is available on the My Health Record website, phone the national My Health Record helpline on 1800 723 471, or refer to the managing access to My Health Record documents fact sheet (PDF, 1MB).

How Queensland Health uses the My Health Record system

Queensland Health hospitals can send discharge summaries to a patient’s My Health Record if the patient has registered with the national system. Patients need to let staff know if they do not want Queensland Health to send their clinical documents to their My Health Record. Queensland Health clinicians can also choose not to send clinical documents to a patient’s My Health Record for clinical reasons. To assist patients to understand how Queensland Health facilities use the My Health Record, refer to My Health Record: a quick guide for patients (PDF, 101KB). Details on which facilities are connected to the My Health Record system can be found in the Queensland Health and the My Health Record system fact sheet (PDF, 78KB).

Queensland Health clinicians can view a patient’s My Health Record through a specialised Queensland Health application called ‘The Viewer’. If a patient does not want Queensland Health staff to have access to their My Health Record, the patient needs to update their settings online by visiting the My Health Record website or phone the national My Health Record helpline on 1800 723 471.

If a patient would like to provide feedback in relation to how Queensland Health has handled their My Health Record please contact the local Queensland Health facility. Further information is available on the Queensland Health patient feedback - quick guide (PDF, 96KB).

For further information on how Queensland Health interacts with the My Health Record system, refer to the national digital health fact sheet (PDF, 178KB).

A national My Health Record expansion program is set to occur in 2018-19 which means a My Health Record will be created for all Australian residents in 2018–2019, unless they advise the System Operator that they do not want one created. For further information on the My Health Record expansion program, see the My Health Record website.

Last updated: 13 October 2017

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