Queensland Government
Queensland Health


Queensland Health is committed to protecting user privacy. We understand and appreciate that visitors and users of this web site are concerned about their privacy and the confidentiality and security of any information that may be provided to us.

To protect your privacy Queensland Health staff follow 9 privacy principles. The principles deal with how we collect and handle your personal information. They are set out in the Information Privacy Act 2009.

How is this website monitored?

When you look at this web site, our internet service and analytics providers make a record of your visit and log the following information for statistical purposes only:

No attempt is, or will be made, to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect activity logs.

Taking part in Queensland Health surveys

At times you may be asked if you wish to complete survey questionnaires that appear on our site; for example, on topical public health issues such as smoking. Taking part in these surveys is entirely voluntary, and many surveys are able to be completed anonymously.

If you do agree to participate in a survey, you will be asked to review and accept certain additional terms and conditions relating to the use of any personal information you provide.

Email and feedback information

This is a Queensland Government website. Email correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law. Email messages may however be monitored by our website support staff for system trouble shooting and maintenance purposes.

Although every effort will be made, Queensland Health does not guarantee to reply to email correspondence. Where appropriate, e-mails sent to this site may be forwarded internally to other Queensland Health officers for direct response.

How do I obtain access to information held about me by Queensland Health?

Queensland Health supports your right to see what personal information, including health information, is held about you.

Access to your health information is usually provided simply through our Health Information: Disclosure and Access Policy (PDF 259kB). Requests for access to your health records must be in writing and should be directed to the office of the medical superintendent of the public hospital you have attended, or the manager of the community health service you have attended. Documentary evidence of identity should also be supplied with your request (for example, a certified copy of a driver’s licence or birth certificate). A list of Queensland Health hospitals and facilities is available on our website.

You also have the right to request access to information about you under the Information Privacy and/or Right to Information Acts.  If there is something in the information that is incorrect, or which you do not agree with, you can request that it be amended.

If you wish to make an access application you should send your application to the delegated decision-maker for the health service district where you have been treated..

The Legal Unit for Queensland Health is also available to provide advice to people seeking assistance in making applications. Phone queries should be directed to (07) 3234 1735, or the unit can be contacted via email at: RTI-Privacy@health.qld.gov.au

Where can I find out more information about Queensland Health’s privacy policies?

Further information on our privacy obligations is available at Right to Information.

Last updated: 10 March 2014
Last reviewed: 10 March 2014