Decision Maker & Privacy and Confidentiality Contact Officer contacts

Each Queensland Health hospital is part of a Hospital and Health Service (HHS) and has a contact point for enquiries about personal information, health records, privacy, and RTI requests.

The list of contacts for each HHS is below.

List of contacts

• Cairns and Hinterland
• Central Queensland
• Central West
• Children's Health Queensland
• Darling Downs
• Gold Coast
• Mackay
• Metro North
• Metro South
• North West
• South West
• Sunshine Coast
• Torres and Cape
• Townsville
• West Moreton
• Wide Bay
• Queensland Ambulance Service (QAS)
• Department or Office of the Minister for Health and Ambulance Services

If you know the hospital but do not know which HHS it belongs to, check here: Hospital and Health Service facility profiles

If your enquiry relates to a private hospital, including Mater Public Hospital, please go to that hospital website if available, or contact the Office of the Australian Information Commissioner on 1300 363 992.

Cairns and Hinterland

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Acts and privacy and confidentiality of personal information:

Manager Requests for Information
Office of the Chief Executive
Cairns Hospital
PO Box 902
Cairns Queensland 4870

Phone: (07) 4226 8683
Email: CHHHS-RTI-Privacy@health.qld.gov.au

Central Queensland

See which services are in this HHS.

RTI decision-makers

For all questions about applications through the Right to Information and Information Privacy Acts:

Privacy and Confidentiality Contact Officer

For all questions about privacy and confidentiality of personal information:

District Health Information Manager
Patient Information Services
Rockhampton Hospital
Canning Street
Rockhampton Queensland 4700

Phone: (07) 4920 6941
Email: CQHHS.ROI.PRIVACY@health.qld.gov.au

Central West

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Acts and privacy and confidentiality of personal information:

Manager Legal and Contracts
District Office
PO Box 510
Longreach Queensland 4730

Phone: (07) 4652 8000
Email:  ROI_CWHHS@health.qld.gov.au

Children's Health Queensland

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Acts and confidentiality of personal information:

Manager Health Information Access
Queensland Children's Hospital
Health Information Access Unit
Health Information Services
PO Box 3474
South Brisbane Queensland 4101

Phone: (07) 3068 4842
Email: CHQ_HIA@health.qld.gov.au

Darling Downs

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Acts, and privacy and confidentiality of personal information:

Director Health Information Services
Darling Downs Hospital and Health Service
Private Mail Bag No 2
Toowoomba Queensland 4350

Phone: (07) 4616 6780
Email: DD_Infoaccess@health.qld.gov.au

Gold Coast

See which services are in this HHS.

RTI decision-makers

For all questions about applications through the Right to Information and Information Privacy Acts:

Right to Information & Information Privacy Decision-Maker
Information Access Services
Gold Coast Hospital and Health Service
Gold Coast University Hospital
1 Hospital Boulevard
Southport Queensland 4215

Phone: (07) 5687 3849
Email:  GCHHSInformationAccess@health.qld.gov.au

Privacy and Confidentiality Contact Officers

For all questions about privacy and confidentiality of personal information:

Manager Information Access Unit
Gold Coast Hospital and Health Service
Gold Coast University Hospital
1 Hospital Boulevard
Southport Queensland 4215

Phone: (07) 5687 3849
Email:  GCHHSPrivacy@health.qld.gov.au

Mackay

See which services are in this HHS.

RTI decision-makers

For all questions about applications through the Right to Information and Information Privacy Acts:

Manager Information Access Unit
Mackay Base Hospital
PO Box 5580
Mackay MC Queensland 4741

Phone: (07) 4885 7381
Email: MHHS-RTI-Privacy@health.qld.gov.au

Privacy and Confidentiality Contact Officers

For all questions about privacy and confidentiality of personal information:

Senior Health Information Manager & Health Information Manager
Mackay Base Hospital
PO Box 5580
Mackay MC Queensland 4741

Phone: (07) 4885 7381
Email: MHHSDataCustodian@health.qld.gov.au

Metro North

See which services are in this HHS.

RTI decision-makers

For all questions about applications through the Right to Information and Information Privacy Act:

Privacy and Confidentiality Contact Officers

For all questions about privacy and confidentiality of personal information:

Metro South

See which services are in this HHS.

RTI decision-makers

For all questions about applications through the Right to Information and Information Privacy Acts:

Privacy and Confidentiality Contact Officers

For all questions about privacy and confidentiality of personal information:

North West

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Acts and privacy and confidentiality of personal information:

Manager Support Services (Decision Maker)
Mount Isa Hospital
PO Box 27
Mt Isa Queensland 4825

Phone: (07) 4764 1218
Email: NWHHS.ReleaseofInformation@health.qld.gov.au

Release of Information officer (ROI officer)
Phone: (07) 4744 7191

South West

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Acts, and privacy and confidentiality of personal information:

Manager Health Information & Clinical Informatics
South West Hospital and Health Service
PO Box 1006
Roma Queensland 4455

Phone: (07) 4624 1823
Email:  SWHHS_RTI_Privacy@health.qld.gov.au

Sunshine Coast

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Acts, and privacy and confidentiality of personal information:

Clinical Information Access
Sunshine Coast Hospital & Health Service
PO Box 5340
SCMC QLD 4560

Phone: (07) 5202 3011
Email:  SCHHS_CIA@health.qld.gov.au

Torres and Cape

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Act, and privacy and confidentiality of personal information:

RTI - Privacy Decision Maker
Citi Building
46–48 Sheridan Street
PO Box 5607
Cairns Queensland 4870

Phone: (07) 4226 5963
Email: TCHHS-RTI-Privacy@health.qld.gov.au

Townsville

See which services are in this HHS.

For all questions about applications through the Right to Information and Information Privacy Acts, and privacy and confidentiality of personal information:

Senior Health Information Manager
Clinical Information Service [IMB 16]
Townsville Hospital
PO Box 670
Townsville Queensland 4810

Phone: (07) 4433 1322
Email: TSV-TTH-ROI@health.qld.gov.au

Privacy and Confidentiality Contact Officers

For all questions about privacy and confidentiality of personal information:

Privacy & Confidentiality Contact Officer
Privacy & Confidentiality Compliance Initiative
Townsville Hospital and Health Service
PO Box 670
Douglas Queensland 4811

Phone: (07) 4433 2439
Email: TSV-TTH-ROI@health.qld.gov.au

West Moreton

See which services are in this HHS.

RTI decision-makers

For all questions about applications through the Right to Information and Information Privacy Act, and privacy and confidentiality of personal information:

Governance Officer (Right to Information / Information Privacy)
Legal and Corporate Governance
Information Access Unit
West Moreton Health
PO Box 73
Ipswich Queensland 4305

Phone: (07) 3447 3089 or (07) 3447 3090
Email:  WM-InfoAccessUnit@health.qld.gov.au

Privacy and Confidentiality Contact Officers

For all questions about privacy and confidentiality of personal information:

Governance Officer (Right to Information / Information Privacy)
Legal and Corporate Governance
Information Access Unit
West Moreton Health
PO Box 73
Ipswich Queensland 4305

Phone: (07) 3447 3089
Email:  WM-PRIVACY@health.qld.gov.au

Wide Bay

See which services are in this HHS.

RTI decision-makers

For all questions about applications through the Right to Information and Information Privacy Acts:

Privacy and Confidentiality Contact Officers

For all questions about privacy and confidentiality of personal information:

Legal Services Officer
RTI/IP Decision Maker – Privacy and Confidentiality Contact Officer
Legal Services Unit
Hervey Bay Hospital
Wide Bay Hospital and Health Service
PO Box 592
PIALBA  QLD  4655

Phone: (07) 4325 6857
Email: WBHHS-LegalServices@health.qld.gov.au

Queensland Ambulance Service (QAS)

QAS has an administrative access scheme designed to provide patients with access to their own information.

Click here for further information Patient information

Department or Office of the Minister for Health and Ambulance Services

If you require information held by Department of Health and the Office of the Minster for Health, the contact is:

Privacy and Right to Information Unit
Department of Health
GPO Box 48
Brisbane Queensland 4001

Email: rti-privacy@health.qld.gov.au
Phone: (07) 3082 0546

Due to current circumstances, email is the preferred method of communication as the phone and mail bag may be unattended.