Training and support resources
- Information brochure (PDF 281 kB)
- Factsheet 1 - Preparing to register for the Health Provider Portal (PDF 326 kB)
- Factsheet 2 - Creating a Health Provider Portal (HPP) account (PDF 835 kB)
- Factsheet 3 – Signing into the Health Provider Portal (HPP) (PDF 608 kB)
- Factsheet 4 – Searching for your patient in the Health Provider Portal (HPP) (PDF 661 kB)
- Factsheet 5 – Viewing patient healthcare information in The Viewer (TV) (PDF 595 kB)
- Factsheet 6 – Supporting GPs in using the Health Provider Portal (HPP) (PDF 561 kB)
How to videos
Creating a HPP account
Signing into the HPP
Searching for your patient in HPP
Viewing patient healthcare information in HPP
Navigating The Viewer in HPP
Frequently asked questions
GP access to the HPP will provide timely, relevant and more comprehensive health information to enhance clinical decision making to effectively manage better health outcomes for patients, including those suffering chronic conditions and/or multiple morbidities that require frequent use of shared health services.
Queensland GPs are not required to act on any investigation results displayed through the HPP. Access will bridge the information gap between Queensland’s GPs and public hospitals and help ensure patients receive consistent, timely and better coordinated care.
From the end of June 2017, Queensland's GPs will have secure online access to their patients' Queensland Health records.
Queensland GPs must accept the Terms and Conditions when registering and viewing Queensland Health patient healthcare information available through the HPP. There will be ongoing auditing processes to ensure appropriate access of patient healthcare information is being adhered to. Penalties for inappropriate access and use by GPs may lead to possible deregistration.
Only GPs who are practicing in Queensland are allowed to access their patient healthcare information available through the HPP.
GPs can access your patient healthcare information through existing manual processes; for example by requesting results from the hospital.
Yes, when a patient opts out, this means they do not want their treating GPs to access their healthcare information online. Patient healthcare information will still be visible to Queensland Health clinicians through The Viewer.
Queensland Health will conduct audits to ensure appropriate use of the patient information is being adhered to. Penalties apply for inappropriate access and use of the HPP including possible deregistration.
When a patient has chosen to opt-out, this means they do not want their GP to access their Queensland Health healthcare information online through the HPP. Queensland GPs can continue to obtain their patients’ healthcare information using existing processes.
Yes, only Queensland GPs will be able to view their patient healthcare information through the HPP. It is considered that in the future other health practitioner will be able allowed similar access as legislation allows.
Yes, All GPs must have a current registration to be able to sign into the HPP. GPs that have either a cancelled or suspended registration will not be provided access the HPP.
Yes. However the screen size of some mobile devices may be too small to display the healthcare information clearly.
If a patient would prefer that their treating GP did not have online access to your public healthcare information, they have the right to opt-out.
Queensland GPs that do not have 100 point of digital documentation to prove their identity can attend a customer centre in Brisbane, Gatton or Beaudesert and provide alternative documents to prove their identity in the first instance. For more information refer to https://identity.qld.gov.au/help/faq.html#howDoIProvide100PointsOfIdentification
Only GPs who are practicing in Queensland are allowed to access patient healthcare information available through the HPP.