Factsheets
How to videos
Creating a HPP account
Signing into the HPP
Searching for your patient in HPP
Viewing patient healthcare information in HPP
Navigating The Viewer in HPP
Frequently asked questions
What benefits will General Practitioner (GP) access to the Health Provider Portal (HPP) provide?
GP access to the HPP will provide timely, relevant and more comprehensive health information to enhance clinical decision making to effectively manage better health outcomes for patients, including those suffering chronic conditions and/or multiple morbidities that require frequent use of shared health services.
When will Queensland GPs have access to the HPP?
From the end of June 2017, Queensland's GPs will have secure online access to their patients' Queensland Health records.
How will Queensland Health ensure a GPs' appropriate use of the HPP?
Queensland GPs must accept the Terms and Conditions when registering and viewing Queensland Health patient healthcare information available through the HPP. There will be ongoing auditing processes to ensure appropriate access of patient healthcare information is being adhered to. Penalties for inappropriate access and use by GPs may lead to possible deregistration.
Can only Queensland GPs register to access patient healthcare information available through the HPP?
Only GPs who are practicing in Queensland are allowed to access their patient healthcare information available through the HPP.
What if a Queensland GP is not able to view their patient’s healthcare information through the HPP?
GPs can access your patient healthcare information through existing manual processes; for example by requesting results from the hospital.
Will a patient’s healthcare information still be visible to Queensland Health clinicians if the patient opts out?
Yes, when a patient opts out, this means they do not want their treating GPs to access their healthcare information online. Patient healthcare information will still be visible to Queensland Health clinicians through The Viewer.
Are there auditing processes in place for GPs in accessing and sharing information inappropriately?
Queensland Health will conduct audits to ensure appropriate use of the patient information is being adhered to. Penalties apply for inappropriate access and use of the HPP including possible deregistration.
Does opt-out mean that the patient has withdrawn consent for any information to be sent to their GP?
When a patient has chosen to opt-out, this means they do not want their GP to access their Queensland Health healthcare information online through the HPP. Queensland GPs can continue to obtain their patients’ healthcare information using existing processes.
Will it only be Queensland GPs able to access the HPP?
Yes, only Queensland GPs will be able to view their patient healthcare information through the HPP. It is considered that in the future other health practitioner will be able allowed similar access as legislation allows.
What would happen if a GP became deregistered? Would his/her access to the HPP be revoked?
Yes, All GPs must have a current registration to be able to sign into the HPP. GPs that have either a cancelled or suspended registration will not be provided access the HPP.
Will Queensland GPs be able to access the HPP from a mobile device?
Yes. However the screen size of some mobile devices may be too small to display the healthcare information clearly.
Will all patient records be available in the HPP?
If a patient would prefer that their treating GP did not have online access to your public healthcare information, they have the right to opt-out.
How do GPs who don’t have 100 points of digital documentation register to access the HPP?
Queensland GPs that do not have 100 point of digital documentation to prove their identity can attend a customer centre in Brisbane, Gatton or Beaudesert and provide alternative documents to prove their identity in the first instance. For more information refer to digital identity webpage.
Can GPs working in northern NSW able to register to access the HPP?
Only GPs who are practicing in Queensland are allowed to access patient healthcare information available through the HPP.
