Factsheets - General Practitioners and specialists
Factsheets - Nurses, midwives, paramedics and pharmacists
How to videos
Creating a HPP account
Signing into the HPP
Searching for your patient in HPP
Viewing patient healthcare information in HPP
Navigating The Viewer in HPP
Frequently asked questions
What benefits will *Health Practitioner (HP) access to the Health Provider Portal (HPP) provide?
HP access to the HPP will provide timely, relevant and more comprehensive health information to enhance clinical decision making to effectively manage better health outcomes for patients, including those suffering chronic conditions and/or multiple morbidities that require frequent use of shared health services.
When will Queensland HPs have access to the HPP?
From the end of June 2017, Queensland's GPs have been able to register for secure online access to their patients' Queensland Health records via the HPP. From February 2020 Specialists, Nurses, Midwives and Paramedics have been eligible for HPP access and from February 2022 Pharmacists became eligble for access.
How will Queensland Health ensure a HPs' appropriate use of the HPP?
Queensland HPs must accept the Terms and Conditions when registering and viewing Queensland Health patient healthcare information available through the HPP. There will be ongoing auditing processes to ensure appropriate access of patient healthcare information is being adhered to. Penalties for inappropriate access and use by HPs may lead to possible deregistration.
Can only Queensland HPs register to access patient healthcare information available through the HPP?
Only eligible HPs who are practicing in Queensland are allowed to access their patient healthcare information available through the HPP.
What if I have dual AHPRA registrations, and one of my professions is not a Prescribed Health Practitioner?
If you have dual AHPRA registrations, and one of your professions is not a Prescribed Health Practitioner, you are only permitted to access the Health Provider Portal when you are acting in the capacity of the profession that is a Prescribed Health Practitioner. Accessing the Health Provider Portal while you are acting in the capacity of a profession that is not prescribed, you would be in breach of the HPP Terms and Access of Use and Hospital and Health Boards Act 2011 (Qld).
What if a Queensland HP is not able to view their patient’s healthcare information through the HPP?
HPs can access your patient healthcare information through existing manual processes; for example, by requesting results from the hospital.
Will a patient’s healthcare information still be visible to Queensland Health clinicians if the patient opts out?
Yes, when a patient opts out, this means they do not want their treating HPs to access their healthcare information online. Patient healthcare information will still be visible to Queensland Health clinicians through The Viewer.
Are there auditing processes in place for HPs in accessing and sharing information inappropriately?
Queensland Health will conduct audits to ensure appropriate use of the patient information is being adhered to. Penalties apply for inappropriate access and use of the HPP including possible deregistration.
Does opt-out mean that the patient has withdrawn consent for any information to be sent to their HP?
When a patient has chosen to opt-out, this means they do not want their HP to access their Queensland Health healthcare information online through the HPP. Queensland HPs can continue to obtain their patients’ healthcare information using existing processes.
Will it only be Queensland HPs able to access the HPP?
Yes, only Queensland eligible HPs will be able to view their patient healthcare information through the HPP. It is considered that in the future other health practitioners will be allowed similar access as legislation allows.
What would happen if a HP became deregistered? Would his/her access to the HPP be revoked?
Yes, All HPs must have a current AHPRA registration to be able to sign into the HPP. HPs that have either a cancelled or suspended registration will not be provided access to the HPP.
Will Queensland HPs be able to access the HPP from a mobile device?
Yes. However the screen size of some mobile devices may be too small to display the healthcare information clearly.
Will all patient records be available in the HPP?
If a patient would prefer that their treating HP did not have online access to your public healthcare information, they have the right to opt-out.
How do HPs who don’t have 100 points of digital documentation register to access the HPP?
Queensland HPs that do not have 100 point of digital documentation to prove their identity can attend a customer centre in Brisbane, Gatton or Beaudesert and provide alternative documents to prove their identity in the first instance. For more information refer to digital identity webpage.
Can HPs working in northern NSW able to register to access the HPP?
Only HPs who are practicing in Queensland are allowed to access patient healthcare information available through the HPP.
*Eligible Health Practitioners can include;
- General Practitioners
- Specialists
- Nurses
- Midwives
- Paramedics
- Pharmacists
