Training and support resources
Factsheets - All health practitioners
- Acute Resuscitation Plans via The Viewer (PDF 136 kB)
- The Viewer via the Health Provider Portal (PDF 58 kB)
Factsheets - General Practitioners and specialists
- Information brochure (PDF 321 kB)
- Factsheet 1 - Preparing to register for the Health Provider Portal (PDF 622 kB)
- Factsheet 2 - Creating a Health Provider Portal (HPP) account (PDF 870 kB)
- Factsheet 3 – Signing into the Health Provider Portal (HPP) (PDF 668 kB)
- Factsheet 4 – Searching for your patient in the Health Provider Portal (HPP) (PDF 729 kB)
- Factsheet 5 – Viewing patient healthcare information in The Viewer (TV) (PDF 984 kB)
- Factsheet 6 – Supporting GPs in using the Health Provider Portal (HPP) (PDF 615 kB)
Factsheets - Nurses, midwives, paramedics and pharmacists
- Factsheet 1 - Preparing to register for the Health Provider Portal (PDF 611 kB)
- Factsheet 2 - Creating a Health Provider Portal (HPP) account (PDF 865 kB)
- Factsheet 3 – Signing into the Health Provider Portal (HPP) (PDF 614 kB)
- Factsheet 4 – Searching for your patient in the Health Provider Portal (HPP) (PDF 726 kB)
- Factsheet 5 – Viewing patient healthcare information in The Viewer (TV) (PDF 761 kB)
- Factsheet 6 – Supporting eligible Health Practitioners in using the Health Provider Portal (HPP) (PDF 613 kB)
How to videos
Creating a HPP account
Signing into the HPP
Searching for your patient in HPP
Viewing patient healthcare information in HPP
Navigating The Viewer in HPP
The ACP Tracker in The Viewer via HPP
Frequently asked questions
HP access to the HPP will provide timely, relevant and more comprehensive health information to enhance clinical decision making to effectively manage better health outcomes for patients, including those suffering chronic conditions and/or multiple morbidities that require frequent use of shared health services.
From the end of June 2017, Queensland's GPs have been able to register for secure online access to their patients' Queensland Health records via the HPP. From February 2020 Specialists, Nurses, Midwives and Paramedics have been eligible for HPP access and from February 2022 Pharmacists became eligble for access.
Queensland HPs must accept the Terms and Conditions when registering and viewing Queensland Health patient healthcare information available through the HPP. There will be ongoing auditing processes to ensure appropriate access of patient healthcare information is being adhered to. Penalties for inappropriate access and use by HPs may lead to possible deregistration.
Only eligible HPs who are practicing in Queensland are allowed to access their patient healthcare information available through the HPP.
If you have dual AHPRA registrations, and one of your professions is not a Prescribed Health Practitioner, you are only permitted to access the Health Provider Portal when you are acting in the capacity of the profession that is a Prescribed Health Practitioner. Accessing the Health Provider Portal while you are acting in the capacity of a profession that is not prescribed, you would be in breach of the HPP Terms and Access of Use and Hospital and Health Boards Act 2011 (Qld).
HPs can access your patient healthcare information through existing manual processes; for example, by requesting results from the hospital.
Yes, when a patient opts out, this means they do not want their treating HPs to access their healthcare information online. Patient healthcare information will still be visible to Queensland Health clinicians through The Viewer.
Queensland Health will conduct audits to ensure appropriate use of the patient information is being adhered to. Penalties apply for inappropriate access and use of the HPP including possible deregistration.
When a patient has chosen to opt-out, this means they do not want their HP to access their Queensland Health healthcare information online through the HPP. Queensland HPs can continue to obtain their patients’ healthcare information using existing processes.
Yes, only Queensland eligible HPs will be able to view their patient healthcare information through the HPP. It is considered that in the future other health practitioners will be allowed similar access as legislation allows.
Yes, All HPs must have a current AHPRA registration to be able to sign into the HPP. HPs that have either a cancelled or suspended registration will not be provided access to the HPP.
Yes. However the screen size of some mobile devices may be too small to display the healthcare information clearly.
If a patient would prefer that their treating HP did not have online access to your public healthcare information, they have the right to opt-out.
Queensland HPs that do not have 100 point of digital documentation to prove their identity can attend a customer centre in Brisbane, Gatton or Beaudesert and provide alternative documents to prove their identity in the first instance. For more information refer to digital identity webpage.
Only HPs who are practicing in Queensland are allowed to access patient healthcare information available through the HPP.
- General Practitioners