Resources and support
Guides, fact sheets and updates on system enhancements to help practitioners use The Viewer.
Guide
The guide can help you to:
- prepare to register
- create an HPP account
- handle an error if one occurs
- manage your account
- sign into the portal
- search for a patient
- navigate The Viewer.
Download the guide (PDF 1132 kB)
Fact sheets
- The Viewer via the Health Provider Portal fact sheet (PDF 206 kB)
- The Viewer non-Queensland Health staff fact sheet (PDF 373 kB)
- The Viewer via HPP – Quick Guide (PDF 507 kB)
- Acute resuscitation plans via The Viewer (PDF 307 kB)
- Diagnostic imaging via The Viewer (PDF 554 kB)
- Queensland Digital Identity & HPP | The Viewer (PDF 227 kB)
Brochures
Recent enhancements
The Viewer releases
Version 11.2.2 – June 2026
- Viking EMG Neurology – Metro North Hospital and Health Service
- Cardiovascular Information System (CVIS) reports – Redcliffe, Caboolture, and Ipswich Hospitals
- Additional clinical documents/reports:
- Respiratory Thoracic Reports – Caboolture Hospital.
Version 11.2.1 – June 2026
- Access for Aboriginal & Torres Strait Islander health practitioners.
Version 11.2 - May 2026
- Gender Identity information
- First Nations ACP Tracker profession
- CIMHA Wellbeing of Children – limited display of information
- Cardiovascular Information System (CVIS) reports – The Prince Charles Hospital
- Queensland Health Best Practice - North West and South West Hospital and Health Service
- Profusion neXus 360 Sleep - The Prince Charles Hospital
- Additional clinical documents/reports:
- BERT Behavioural Consumer ED and Inpatient Support Strategies – Metro North Hospital and Health Service
- Palliative Care Telehealth Progress Note – Gold Coast Hospital and Health Service
- Hospital Avoidance Service Team Summary (MDT) – Rockhampton Hospital
- CIMHA – Health Passport Summary – state-wide
- QCOR – Cardiac Interhospital Transfer Referral – state-wide.
Technical assistance
Monday to Friday, 8:00am-5:00pm
- general support, system enquiries and feedback email TheViewer-HPP@health.qld.gov.au
24-hour support, 7 days
- call 1300 478 439. Calls outside of business hours are escalated if patient care is impacted.
Providing feedback
The Viewer team collaborates regularly with clinicians and Queensland Health staff to ensure the app continues to meet their needs, and releases enhancements on a regular basis.
If you have a suggestion for how we could improve The Viewer, please send your idea via email to EDSTV-Enhancements@health.qld.gov.au.