Resources and support

Guide, fact sheets and updates on system enhancements to help practitioners use The Viewer.

Guide

The guide can help you to:

• prepare to register
• create an HPP account
• handle an error if one occurs
• manage your account
• sign into the portal
• search for a patient
• navigate The Viewer.

Download the guide (PDF 1160 kB)

Fact sheets

All health practioners

• The Viewer non-Queensland Health staff fact sheet (PDF 413 kB)
• The Viewer via the Health Provider Portal fact sheet (PDF 207 kB)
• The Viewer via HPP – quick guide (PDF 509 kB)
• Queensland Digital Identity & HPP | The Viewer (PDF 226 kB)
• Acute resuscitation plans via The Viewer (PDF 306 kB)
• Diagnostic imaging via The Viewer (PDF 553 kB)

Aboriginal and Torres Strait Islander health practitioners

• About The Viewer for Aboriginal and Torres Strait Islander health practitioners (PDF 243 kB)
• How to access The Viewer for Aboriginal and Torres Strait Islander health practitioners (PDF 213 kB)

Practice managers

• Accessing The Viewer via the Health Practitioner Portal (PDF 253 kB)

Brochures

• The Viewer brochure for practitioners (PDF 808 kB)
• The Viewer brochure for patients (PDF 812 kB)
• The Viewer brochure for Aboriginal and Torres Strait Islander patients (PDF 1816 kB)

Recent enhancements

The Viewer and Health Provider Portal (HPP) releases

Version (HPP) 11.4 – September 2026

• Outpatients tab - Gastrointestinal Endoscopy (GI/GIE) appointments to display Clinical Urgency Category
• Mental Health Smoking Cessation Clinical Pathway replaced by Nicotine Withdrawal Management Pathway
• New Cardiac Reports – Gold Coast Hospital and Health Service and Logan Hospital
• Emergency Clinical Notes to display timestamps when available
• CI Exercise Stress Test Reports moved from Event Summaries to display in the Procedures tab
• Surgery Connect integration rollout across August and September:
  • Metro South and Children’s Health Queensland: Logan, Queen Elizabeth II Jubilee, Redland, Princess Alexandra and Queensland Children’s Hospitals.
  • Gold Coast: Gold Coast University Hospital.
  • Sunshine Coast and Wide Bay: Caloundra, Gympie, Nambour General, Sunshine Coast University, Bundaberg, Hervey Bay, and Maryborough Hospitals
  • West Moreton and Darling Downs: Ipswich and Toowoomba Hospitals.
  • Carins and Hinterland, and Townsville: Cairns, Innisfail and Townsville Hospitals.
  • Central Queensland and Mackay: Rockhampton and Mackay Base Hospitals.
• Additional clinical documents/reports:
  • Sleep Investigation Report – The Prince Charles Hospital
  • Telecare Outpatient Correspondence (Outpatient Letter) – Caboolture and Kilcoy Hospitals
  • Sentinel – Holter Monitor Report, Event Monitor Report, Blood Pressure Monitor – Rockhampton Hospital and Sunshine Coast Hospital and Health Service.

Version (HPP) 1.9.8 – September 2026

• Access for physiotherapists and occupational therapists.

Version (The Viewer) 11.3 – July 2026

• Surgery Connect reports for public hospital patients who have undergone surgery at private hospitals – Royal Brisbane & Women’s Hospital, Caboolture Hospital, Redcliffe Hospital, Surgical, Treatment And Rehabilitation Services, The Prince Charles Hospital
• Medical Imaging tab renamed to Imaging
• Cardiovascular Information System (CVIS) reports – Children’s Health Queensland
• Additional clinical documents/reports:
  • Winscribe – Patient Summary – The Prince Charles Hospital
  • Fluency for Transcription – Neurointensive Rehabilitation – Sunshine Coast University Hospital.