Resources and support

Guide, fact sheets and updates on system enhancements to help practitioners use The Viewer.

Guide

The guide can help you to:

• prepare to register
• create an HPP account
• handle an error if one occurs
• manage your account
• sign into the portal
• search for a patient
• navigate The Viewer.

Download the guide (PDF 1160 kB)

Fact sheets

All health practioners

• The Viewer non-Queensland Health staff fact sheet (PDF 413 kB)
• The Viewer via the Health Provider Portal fact sheet (PDF 207 kB)
• The Viewer via HPP – quick guide (PDF 509 kB)
• Queensland Digital Identity & HPP | The Viewer (PDF 226 kB)
• Acute resuscitation plans via The Viewer (PDF 306 kB)
• Diagnostic imaging via The Viewer (PDF 553 kB)

Aboriginal and Torres Strait Islander health practitioners

• About The Viewer for Aboriginal and Torres Strait Islander health practitioners (PDF 243 kB)
• How to access The Viewer for Aboriginal and Torres Strait Islander health practitioners (PDF 213 kB)

Practice managers

• Accessing The Viewer via the Health Practitioner Portal (PDF 253 kB)

Brochures

• The Viewer brochure for practitioners (PDF 808 kB)
• The Viewer brochure for patients (PDF 812 kB)
• The Viewer brochure for Aboriginal and Torres Strait Islander patients (PDF 1816 kB)

Recent enhancements

The Viewer and Health Provider Portal (HPP) releases

Version (HPP) 1.9.8 – September 2026

• Access for physiotherapists and occupational therapists.

Version (The Viewer) 11.3 – July 2026

• Surgery Connect reports for public hospital patients who have undergone surgery at private hospitals – Royal Brisbane & Women’s Hospital, Caboolture Hospital, Redcliffe Hospital, Surgical, Treatment And Rehabilitation Services, The Prince Charles Hospital
• Medical Imaging tab renamed to Imaging
• Cardiovascular Information System (CVIS) reports – Children’s Health Queensland
• Additional clinical documents/reports:
  • Winscribe – Patient Summary – The Prince Charles Hospital
  • Fluency for Transcription – Neurointensive Rehabilitation – Sunshine Coast University Hospital

Version (The Viewer) 11.2.2 – June 2026

• Viking EMG Neurology – Metro North Hospital and Health Service
• Cardiovascular Information System (CVIS) reports – Redcliffe, Caboolture, and Ipswich Hospitals
• Additional clinical documents/reports:
  • Respiratory Thoracic Reports – Caboolture Hospital.

Version (HPP) 1.9.7 – June 2026

• Access for Aboriginal & Torres Strait Islander health practitioners.