Information brochure (PDF 228 kB)
Frequently asked questions
What benefits will *Health Practitioner (HP) access to the Health Provider Portal (HPP) provide?
HP access to the HPP will provide timely, relevant and more comprehensive health information to enhance clinical decision making to effectively manage better health outcomes for patients, including those suffering chronic conditions and/or multiple morbidities that require frequent use of shared health services.
When will Queensland HPs have access to the HPP?
From the end of June 2017 Queensland GPs have been able to register for secure online access to their patients' Queensland Health records via the HPP. From February 2020 Specialists, Nurses, Midwives and Paramedics have been eligible for HPP access and from February 2022 Pharmacists became eligible for access.
How can a patient ‘opt-out’ from having their health information available to Queensland HPs using the HPP?
If you prefer that your treating health practitioners did not have online access to your public healthcare information, you have the right to opt-out. You can do this by calling 13 HEALTH (13 43 25 84).
From the 19th January 2021 you will have the option to opt-out of all health practitioners or the choice of health practitioner types to opt-in or out of. You can change your preference at any time by calling the number above.
What type of information will be available to Queensland HPs through the HPP?
Your health practitioner will be able to access information including:
- blood test results
- medical imaging results
- details of medications you received and have been prescribed
- details of your diagnoses.
- outpatient referral and appointment information
- elective surgery waiting list information
- care plans
- procedure notes and reports
How will Queensland Health ensure a HPs appropriate use of the HPP?
Queensland HPs must accept the Terms and Conditions when registering and viewing Queensland Health patient healthcare information available through the HPP. There will be ongoing auditing processes to ensure appropriate access of patient healthcare information is being adhered to. Penalties for inappropriate access and use by HPs may lead to possible deregistration.
How will Queensland Health inform patients that their healthcare information is available to be viewed securely online by their treating Queensland HPs?
Queensland Health, Hospital and Health Services and Primary Health Networks (PHNs) across Queensland Health will help inform patients that HPs have secure online access to patient healthcare information from Queensland’s public hospitals.
What is the process for a patient to allow their treating HP to access their healthcare information through the HPP having previously opted out?
Patients can opt-in again at any time by calling 13 HEALTH (13 43 25 84).
Will a patient’s healthcare information still be visible to Queensland Health clinicians if the patient opts out?
Yes, when a patient opts out, this means they do not want their treating HPs to access their healthcare information online. Patient healthcare information will still be visible to Queensland Health clinicians through The Viewer.
Will patient mental health information be displayed in the HPP?
Queensland HPs will be able to view key patient healthcare information including mental health information.
What if a patient does not have the capacity to opt-out?
A person acting on behalf of a patient should contact 13 HEALTH (13 43 25 84) to manage patient opt-out.
Are there auditing processes in place for HPs in accessing and sharing information inappropriately?
Queensland Health will conduct audits to ensure appropriate use of the patient information is being adhered to. Penalties apply for inappropriate access and use of the HPP including possible deregistration.
Does opt-out mean that the patient has withdrawn consent for any information to be sent to their HP?
When a patient has chosen to opt-out, this means they do not want their HPs to access their Queensland Health healthcare information online through the HPP. Queensland HPs can continue to obtain their patients’ healthcare information as per current processes available today.
Eligible *Health Practitioners can include;
- General Practitioners
- Specialists
- Nurses
- Midwives
- Paramedics
- Pharmacists
