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Order, store and manage vaccines

COVID-19: Changes to Immunisation Program contacts

The Queensland Health Immunisation Program has implemented an email only vaccine order and inquiries system.

  • All incoming emails will be monitored during business hours and actioned or responded to depending on the issue.
  • All the forms listed below can be filled out electronically and emailed or printed/scanned, and attached to an email.

Ordering vaccines

All enquiries about registering as an immunisation provider, email

Storing vaccines

Vaccines are delicate biological substances and must be stored between +2 degrees Celsius and +8 degrees Celsius. Vaccines exposed to temperatures outside this range may have to be considered ineffective and discarded. It is vital that vaccines are stored appropriately in order to:

  • ensure patients receive an effective vaccine
  • ensure efficient management of resources (vaccines are an expensive resource that can be in limited supply)
  • avoid patients needing revaccination after having been given an ineffective vaccine.

Order a minimum/maximum temperature chart

For detailed information about the correct storage of vaccines, please refer to the National Vaccine Storage Guidelines ‘Strive for 5’.

Reporting a cold chain breach

To report a cold chain breach (CCB) where the temperature in the fridge used to store vaccines has gone outside the temperature range of between +2°C and +8°C (excludes fluctuations up to +12°C lasting no longer than 15 minutes):

  1. Isolate the affected vaccines. Do not use them.
  2. Complete a cold chain breach report form. The person who noted the breach should complete the form.
  3. Email the completed form to Write ‘COLD CHAIN BREACH’ in the email subject line.
  4. The Immunisation Program will respond to your email as soon as possible with further advice.

Discarding or transferring vaccines

Vaccine delivery failure

If your vaccine delivery has not been packed appropriately or you believe the vaccines have been outside the recommended temperature range, do not use the vaccines.

  • Isolate the vaccine delivery in your vaccine fridge.
  • Complete a vaccine delivery report form and email
  • Write ‘VACCINE DELIVERY REPORT’ in the email subject line.
  • The Immunisation Program will respond to your email as soon as possible with further advice.

All other enquiries

For all other issues or questions, email

If the matter is urgent, write ‘URGENT’ in the subject line and we will respond as soon as possible.

Last updated: 30 June 2020