Frequently asked questions (FAQ)

You need to read our Terms and Conditions. By enrolling in a Cunningham Centre activity, you are agreeing to these terms and conditions.

We have also provided a comprehensive enrolment guideline which contains other information you need to know. We strongly recommend you read this information before you enrol in any Cunningham Centre activity.

Please be aware that we are unable to provide any refund after the activity has commenced.

As a Registered Training Organisation (Provider no. 1627) within Queensland Health, the Cunningham Centre embraces the Code of Conduct for the Queensland Public Service. As a client enrolled in a Cunningham Centre course, you will also be required to observe the principles within the Code. The Code is based on public sector ethics principles of:

• integrity and impartiality
• promoting the public good
• commitment to the system of government
• accountability and transparency.

Further information about the Code can be obtained from the Ethics in the Queensland Public Sector website. You can read the Code here.

Our commitment is to ensure that we provide you with high quality learning experiences and support to help you achieve your learning goals. We have stringent quality systems within our organisation to support this commitment.

We expect that you will make an informed choice about enrolling in our courses and other activities. Please ensure that you read the information on the activity page for the course/activity you are interested in carefully. We have provided an enrolment guideline which contains important information you need to know before you enrol. Once you re-enrolled, we expect that you will conduct yourself in accordance with the Code of Conduct, regardless of whether you are employed by Queensland Health or another authority

You will find a range of educational activities on our website. These generally fall into two categories:

• Courses
  These activities are generally longer in duration and often include an assessable component. Our courses may be accredited or non-accredited. Entry to a course is generally via application.
• Other activities
  These activities are generally shorter in duration (1-5 days). Entry to these activities may be via an application process, direct enrolment or only open to a selected target audience (enrolment by invitation). Examples include workshops, forums, showcases, online learning and funded training programs.

For further information on the activities we offer, please visit our activity list.

Please read our privacy statement for full information about how we use your personal information.

The Cunningham Centre is a Registered Training Organisation with the Australian Skills Quality Authority (ASQA) (Provider No. 1627). Some of our activities are from the National Health Training Package. These have been identified by the National Recognised Training (NRT) logo (example below) visible on the activity page. For more information about National Training Package products, visit http://www.asqa.gov.au.

Activities may also be accredited by other professional bodies. Accrediting authority details are noted at the top of the activity page for any accredited activities. If there is no accrediting authority identified at the top of the page, the activity is non-accredited.

The curriculum, delivery and assessment plans for an accredited course has been assessed by the accrediting authority to verify that their standards will be met. An accredited course includes an assessable component through which you will need to demonstrate that you have met agreed standards set by the accrediting authority. If you successfully complete an accredited course, you will receive a qualification or certificate. If badged by the Nationally Recognised Training logo (above), the qualification is recognised nationally. If accredited by another accrediting authority, the certification may lead to different recognition outcomes and pathways. Please see the information on the activity page for more details.

If the activity is a non-accredited, you will receive a Statement of Attendance or Statement of Completion. This statement can be used for Continuing Professional Development (CPD) purposes. It may also be used as evidence for recognition of prior learning with other education providers. It is up to the education provider to determine what level of recognition they will attribute to the evidence.

A Unique Student Identifier (USI) is a national scheme which aims to collect training records and results for all qualifications that are issued from programs accredited with the Australian Skills Quality Authority (ASQA). More information about the USI and how it benefits you is available at http://www.usi.gov.au.

You can apply for a USI yourself through this site. You must have a USI number before we can issue a Nationally Accredited qualification. You only need a USI if you are enrolling in one of our nationally accredited training programs (identified by the NRT logo below). If you change your name mid-way through your course, you must update your details with us and also update your name in your USI account. Your USI will need to be re-verified before we can issue you with your certificate.

Please contact us if you need any assistance with your USI.

We are always interested to hear from you! Please see our compliments, complaints and appeals guideline.

Even the best plans for getting your study completed on time do not always go the way intended. For further information, please see the academic progress guideline.

The Cunningham Centre will not tolerate any form of academic dishonesty, as it contravenes the Code of Conduct. For more information, please see the academic dishonesty guideline.

You have the right to appeal any decision made by the Cunningham Centre. For more information, please see the compliments, complaints and appeals guideline.

The Cunningham Centre is able to offer services which can support clients with a range of standard support requirements. For example:

• ensuring access to training facilities for clients who have mobility issues
• providing standard client support needs (e.g. arranging one-on-one time with a teacher to provide further clarification or discussion around a particular concept, topic or assessment task)
• providing a limited range of literacy support, particularly those relating to understanding health-specific terminology and its application in the workplace.

However, potential clients need to be aware that the Cunningham Centre does not employ literacy or numeracy specialists who can provide highly specialised support for people with complex literacy or numeracy issues. On enrolment in some of our activities, you may be requested to undertake a simple literacy assessment. The intent of this assessment is to help us to identify whether you have any support needs, and whether those support needs are within our scope to assist. If you require support that is beyond our capacity to assist, you will be advised to access the services of a literacy or numeracy specialist prior to enrolling in your desired activity with the Cunningham Centre. Please understand that this recommendation is intended to ensure that you have the best opportunity for success in your chosen program.

The following websites contain important information:

• Reading Writing Hotline
  www.readingwritinghotline.edu.au
• TAFE Queensland English Language and Literacy Services (TELLS)
  http://tafeqld.edu.au/about-us/TELLS/