Navigation and Form Support

How does MASS-eApply work?

MASS-eApply is an online application system that runs through your internet browser and is available across multiple devices.

It has been tested to work on the following:

  • Windows 7, 8, and 10: Firefox, Microsoft Edge and Chrome
  • OSX (High Sierra): Safari, Firefox, Chrome
  • iOS 10+: Safari, Chrome
  • Android: Chrome, Firefox.

The benefits of MASS-eApply are:

  • Existing MASS client data can be auto populated into an application by using the applicant search.
  • In future applications an update is only required if the auto-populated information has changed e.g. different address, phone number etc.
  • Immediate confirmation of administrative eligibility with a live check for Centrelink and Health Care Card holders.
  • After submitting your first application, your information such as your name, profession, contact details will auto populate in applications.
  • Linked product lists to the current SOAs.
  • Receive a PDF copy of the application for your records after you submit the application.
  • View all applications you have submitted through MASS-eApply through your dashboard.

What is the Form Vault?

The form vault is used to access application forms that are available on MASS-eApply.

  • The left-side menu can be used to filter the categories of applications.
  • You can select a form that is not relevant to you, but you will need to enter your qualifications before submitting a form. Applications from an inappropriate discipline (for the application type) will be rejected by the system.

What can I view on the Dashboard?

The dashboard contains forms you and members of your organisation have initiated, completed and submitted to MASS.

  • Depending on what point in the workflow the application is at, it may be listed under Assigned to Me and/or Available Products.
  • All applications all have a unique identifying number.
  • You can continue an application that was started by you or someone in your organisation through your dashboard.

Under "Assigned To Me" you can view:

  • Your own draft applications
  • Registrations waiting approval if you are the organisation administrator (approver)

Under "Available Products" you can view:

  • All applications initiated, completed and submitted to MASS are available under each form's header.
  • Click the header to display the applications.
  • Click the "Shower Filter Pane" button to search or filter applications.
  • Each application has a status indicator for its current state where in the approval process the forms are at.

How to start an application

  1. Open the form vault.
  2. Click start button or the form icon.
  3. You will need to agree to a statement on applicant eligibility and acknowledgements on the welcome screen.
  4. Click start.

Note:

  • The page must have all mandatory fields completed to save or progress to the next page.
  • Contact the service area directly if you require information regarding eligibility, guidelines, funding levels or product availability.

What forms are available?

Prescriber Forms:

  • Communication Aids
  • Continence Application (MASS-eApply only)
  • Cystic Fibrosis
  • Daily Living Aids and Mobility Equipment
  • HME and Laryngectomy Consumables (MASS-eApply only)
  • Lymphoedema Compression Garments (MASS-eApply only)
  • MASS Stock Equipment – Request to Trial/Allocate
  • MASS Stock Equipment – Trial Feedback
  • Oxygen - Adult Annual Re-Application
  • Oxygen - Adult Initial Application and 4 Month Review
  • Oxygen Application - Child and Paediatric
  • Palliative Care Continence Aids (MASS-eApply only)
  • Palliative Care Equipment (MASS-eApply only)
  • Palliative Care Oxygen
  • Palliative Care Syringe Driver Program (MASS-eApply only)
  • Spectacle Supply Scheme

QALS, Medical Grade Footwear and Orthoses Forms:

  • Medical Grade Footwear and Orthoses
  • QALS Prosthetic Service (MASS-eApply only)

Do applications need to be completed in linear order?

You are not required to complete the form in a linear order, as the left navigation menu can be used to switch between pages.

  • Do remember that some aspects of the form are based on previous answers, such as the applicant’s age, so jumping between pages may cause unexpected results.
  • The back and next buttons are used to save the content, if you exit out without using these buttons your answers may not be saved as part of the draft.

Where does the applicant and I sign?

Clicking tick-boxes and logging in using your unique credentials are legally acceptable proof of identity/consent.

Unable to find a product/item

This can be due to:

  • The item might be named differently
  • It may not be part of the SOA or it is listed under a different category - check other drop-down menus for equipment items or the SOA lists for details.
  • Option may not be selected
  • It may not be allowable under the guidelines

Please contact the service area to confirm the details.

How do I save/update my details in an application?

Forms will pre-fill fields to save time. Your details such as your organisation address or phone number have changed; when you next complete an application - enter the new details in and they will be saved on the next submission of an application.

The email you enter in an application can be a generic email to send the pdfs to.

Please note, you can update your organisation details in this section however it does not change your accounts linked organisation. If you have changed departments, you will need to register a new account as your applications will remain viewable in your old organisation group.

For spectacle dispenser details, contact the MASS-eApply team to update your details on the form.

How to save an application

Applications save when moving page to page by pressing the "next" and "back" buttons, so you must complete a page and move to the next for it to be saved.

How to continue an application from a draft

You can continue an application by opening it in your dashboard, it may be under "Assigned to me" or "Available products" depending on the workflow.

  1. Login to MASS-eApply and open your dashboard.
  2. Scroll to "Available products"
  3. Click on the header of application type (e.g. Continence Application, Daily Living Aids and Mobility Equipment)
  4. Click on the show filter pane to filter applications or use the next/previous buttons to find the application you want to check.
  5. Click on the application ID link to open the application.

Note: it may re-open on the first page (welcome screen). You can use the left navigation to skip to the page you were last on.

Do not open a previous unsubmitted draft from the dashboard to 're-use' it for another client.

How can I revoke, cancel, delete or change an application I have submitted?

Applications cannot be changed or deleted after submission due to auditing requirements.

You will need to contact the service area directly with the application number to explain the error, or cancel the application.

Please note you may be required to complete new application.

How do I download a pdf of an application?

  1. Login to MASS-eApply and open your dashboard.
  2. Scroll to "Available products"
  3. Click on the header of application type (e.g. Continence Application, Daily Living Aids and Mobility Equipment)
  4. Click on the show filter pane to filter applications or use the next/previous buttons to find the application you want to check.
  5. Click on the application ID link to open the application.
  6. Go to the last page using the next button or left side navigation (available on desktop/laptop view)
  7. Scroll to the bottom of the last page and press next
  8. It will then show you the receipt page
  9. Click the "please click here to download the application PDF" link to download it
  10. Applications that have integrated with the MASS client database will also show the order status (Received, Approved, Cancelled, Rejected etc) of the items below the pdf hyperlink.

How can I check the status of an application?

  1. Login to MASS-eApply and open your dashboard.
  2. Under Available products, select the application type (e.g. Continence Application, Daily Living Aids and Mobility Equipment)
  3. Click on the show filter pane to filter applications or use the next/previous buttons to find the application you want to check.
  4. Next to the Application ID it will show the Order Status.

To view the status per item e.g. if it shows Approved/Rejected:

  1. Click on the application ID to open the application.
  2. Go to the last page using the next button or left side navigation (available on desktop/laptop view).
  3. Scroll to the bottom of the last page and press next.
  4. It will then show you the receipt page.
  5. It will show the order status of each item ordered.

Note:

  • Please allow 1-2 business days for the status to be updated after submission.
  • The application's order status will not be available if the application was not integrated into the MASS client database.
    • Application was submitted prior to service area commenced integration.
    • If it is unavailable i.e. just shows "Submitted" or "Pending" or the order status column is not appearing, please contact the service area.

How to remove obsolete draft applications

Email the MASS-eApply team with the application type (e.g. Continence Aids, Spectacles) and the application ID number.

Last updated: 30 January 2024