Contact the Medical Aids Subsidy Scheme
Holiday Season Services and Emergency Repairs: MASS will not be contactable by telephone during the Holiday period from 4:30pm Friday 23 December 2022 until Monday 2 January 2023 (inclusive) – please send any enquiries via email or the website feedback form. MASS will re-open 8am Tuesday 3 January 2023.
Medical Aids Subsidy Scheme (MASS)
For general enquiries:
- Phone: (07) 3136 3636 or 1300 443 570 (toll free)
- Email: MASS184@health.qld.gov.au
MASS Brisbane Service Centre
- Location: 41 Southgate Avenue Cannon Hill QLD 4170
- Post: PO Box 281 Cannon Hill QLD 4170
MASS Townsville Service Centre
- Location: 190 Palmerston Street, Vincent QLD 4814
- Post: PO Box 1494, Townsville QLD 4810
MASS Service Areas
Continence Services
- Phone: (07) 3136 3665 or 1300 443 570
- Email: MASS-ContinenceAids@health.qld.gov.au
Contracts and Procurement
- Phone: (07) 3136 3614
- Email: MASS-Procurement@health.qld.gov.au
Communication Aids
- Phone: (07) 3136 3696
- Email: MASS-SpecialisedServices@health.qld.gov.au
Cystic Fibrosis Program (CFP)
- Phone: (07) 3136 3510
- Email: CFP184@health.qld.gov.au
Equipment Services
- Phone: (07) 3136 3524
- For Equipment Applications and Enquiries: MASS-Equipment@health.qld.gov.au
- For Equipment Repairs: MASS-Repairs@health.qld.gov.au
- For MASS Stock: MASS-Stock@health.qld.gov.au
- For MASS Warehouse: MASSwarehouse@health.qld.gov.au
Heat Moisture Exchangers
- Phone: (07) 3136 3510
- Email: MASS-Oxygen@health.qld.gov.au
MASS Executive
- Phone: (07) 3136 3603
Medical Grade Footwear and Orthoses
- Phone: (07) 3136 3696
- Email: MASS-SpecialisedServices@health.qld.gov.au
Oxygen Services
- Phone: (07) 3136 3510
- Email: MASS-Oxygen@health.qld.gov.au
Palliative Care Equipment Program (PCEP)
- PCEP Daily Living and Mobility Aids Phone: (07) 3136 3545
- PCEP Continence Aids Phone: (07) 3136 3665
- PCEP Oxygen Phone: (07) 3136 3510
- Email: MASS-PCEP@health.qld.gov.au
Palliative Care Syringe Driver Program (PCSDP)
- Phone: (07) 3136 3696
- Email: MASS-SpecialisedServices@health.qld.gov.au
Queensland Artificial Limb Service (QALS)
- Phone: (07) 3136 3660
- Email: QALS@health.qld.gov.au
Spectacle Supply Scheme (SSS)
- Phone (07): 3136 3696
- Email: SSS184@health.qld.gov.au
MASS Clinical Advisors
For prescriber enquiries only:
- Principal Communication Aids Advisor: (07) 3136 3575
- Principal Continence Advisors: (07) 3136 3574
- Principal Mobility Aids Advisor:(07) 3136 3576
- Principal Daily Living Aids Advisor: (07) 3136 3527
- Rehabilitation Engineer:(07) 3136 3529
- Clinical Equipment Advisor, Townsville: (07) 3136 4589
- Principal Medical Advisor, Oxygen: (07) 3136 3510
- Principal Clinical Advisor, Medical Grade Footwear and Orthoses: (07) 3136 3696
- Principal Clinical Advisor, Palliative Care Equipment Program (PCEP): (07) 3136 3545
- MASS Clinical Education Officers:(07) 3136 3526 or email MASS-Education@health.qld.gov.au
MASS-eApply Technical Support
For prescriber and supplier enquiries only, regarding technical assistance (e.g. errors, unable to access, locked accounts). To follow up on applications and delivery dates, contact the service area.
Last updated: 1 December 2022
