Skip links and keyboard navigation

MASS National Disability Insurance Scheme (NDIS) Participant Information

Frequently Asked Questions

Should I check my eligibility for the National Disability Insurance Scheme (NDIS)?

If you are under 65 years of age and received equipment (such as a wheelchair), consumable products (such as continence aids) or prosthetic limbs through Medical Aids Subsidy Scheme (MASS), you may be eligible for the NDIS and we encourage you to check your eligibility. If you know you are eligible, you should make an access request as soon as you can.

My NDIS Plan will not be in place for some time. Can I still apply to MASS for equipment, consumable products or prosthetic limb assistance while I’m waiting?

The NDIS is now at full scheme implementation across Queensland and is the new way of funding disability supports for people under 65. MASS worked with the National Disability Insurance Agency (NDIA) to help eligible people transition to the NDIS, however this transition period has ended, which means clients will have to work directly with their preferred provider and the NDIA.

If your request is urgent or your circumstances change, the best person to speak with is your Support Coordinator or LAC. They understand the NDIS escalation process and can help you escalate appropriately.

What services does MASS have available for NDIS Participants?

As of 1 January 2021, MASS does not provide services for NDIS participants.

I am a NDIS participant and I want to make a complaint, how can I do this?

If you have a concern about your current NDIS supports or services, the NDIS quality and safeguards commission website has the right information to help you direct your complaint. Alternatively, you can contact them via telephone on 1800 035 544.

Where can I get further information regarding NDIS?

For further information about the NDIS and how this change impacts you, please call the NDIS team on 1800 800 110, or visit the NDIS website.

Last updated: 23 February 2022