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MASS National Disability Insurance Scheme (NDIS) Participant Information

Frequently Asked Questions

This information can also be found on our MASS NDIS Provider FAQ (PDF 103 kB)

Should I check my eligibility for the National Disability Insurance Scheme (NDIS)?

If you are under 65 years of age and received equipment (such as a wheelchair), consumable products (such as continence aids) or prosthetic limbs through Medical Aids Subsidy Scheme (MASS), you may be eligible for the NDIS and we encourage you to check your eligibility. If you know you are eligible, you should make an access request as soon as you can.

My NDIS Plan will not be in place for some time. Can I still apply to MASS for equipment, consumable products or prosthetic limb assistance while I’m waiting?

The NDIS is now at full scheme implementation across Queensland and is the new way of funding disability supports for people under 65. MASS worked with the National Disability Insurance Agency (NDIA) to help eligible people transition to the NDIS, however this transition period has ended, which means clients will have to work directly with their preferred provider and the NDIA.

If your request is urgent or your circumstances change, the best person to speak with is your Support Coordinator or LAC. They understand the NDIS escalation process and can help you escalate appropriately.

What services does MASS have available for NDIS Participants?

As of 1 January 2021, MASS does not provide services for NDIS participants.

What happens if I run out of continence aids?

You may contact a supplier who provide continence products through MASS.

  • ALEVA Phone: 1300 253 821 Fax: 02 9300 5010
  • BrightSky Phone: 1300 88 6601 Fax: 1300 88 6602
  • Confident Care Products Phone: 1800 020 025 Fax: 02 9829 4244
  • Independence Australia Phone: 1300 788 855 Fax: 1300 788 811
  • Intouch (CH2 Clifford Hallam) Phone: 1300 134 260 Fax: 1800 007 919
  • Medical and Surgical Requisites Phone: 07 3859 2900 or 1300 633 787 Fax: 07 3859 2995
  • Paul Hartmann Pty Ltd Phone: 1800 805 839 Fax: 02 8762 7100
  • SSS Australia Phone: 1800 777 518 Fax: 1800 645 433

A full list of NDIS providers can be found on the NDIS website here.

I am a NDIS participant and I want to make a complaint, how can I do this?

If you have a concern about your current NDIS supports or services, the NDIS quality and safeguards commission website has the right information to help you direct your complaint. Alternatively, you can contact them via telephone on 1800 035 544.

Where can I get further information regarding NDIS?

For further information about the NDIS and how this change impacts you, please call the NDIS team on 1800 800 110, or visit the NDIS website.

Last updated: 6 January 2021