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MASS-eApply online applications

What is it?

MASS-eApply is an online system designed to provide greater versatility to Medical Aids Subsidy Scheme (MASS) clients and prescribers who want the flexibility to make an application request from any location.

MASS-eApply gives you the freedom to submit electronic applications wherever you might be; it is designed to work across multiple platforms i.e. via computer/laptop, iPad, tablet or smart phone and across all MASS service areas.

Please refer to the MASS-eApply information page or the Guide to Using MASS-eApply (PDF 775 kB) for more information.

Register to use MASS-eApply or Login to MASS-eApply

Benefits of MASS-eApply

  • Appropriate parts of the MASS application will auto populate with prescriber information.
  • Existing MASS client data can be auto populated into an application.
  • In future applications an update is only required if the auto-populated information has changed e.g. different address, phone number etc.
  • Immediate confirmation of administrative eligibility with a live check for Centrelink and Health Care Card holders.
  • Linked product lists to the current SOAs.
  • Receive a PDF copy of the application for your records after you submit the application.


MASS-eApply runs through your internet browser and is available across multiple devices.

It has been tested to work on the following:

  • Windows 7, 8, and 10: Firefox, Microsoft Edge and Chrome
  • OSX (High Sierra): Safari, Firefox, Chrome
  • iOS 10+: Safari, Chrome
  • Android: Chrome, Firefox.


To follow-up on an application, eligibility, delivery and product information please contact the specific service area.

For enquiries and technical assistance (e.g. password resets, locked account, error messages in form etc) contact

Last updated: 29 July 2022

MASS-eApply Alerts

Issue reported 04/05/2022: Some performance issues for users when attaching documents to applications, it is under investigation.

If you are experiencing issues, please email attachment and the application ID or applicant name to the MASS-eApply team.

RESOLVED 4 pm 29/07/2022 - Issue reported 28/07/2022: MASS is currently experiencing intermittent network problems, displaying error message "The requested URL was rejected. Please consult with your administrator".