MASS-eApply Alerts and Outages

MASS-eApply Alerts

Receipt/Application Status Delays (25/08/2023)

There is currently a system issue with applications being processed through the system resulting in a delay in:

• order status updates (e.g. appearing as 'draft')
• submission date/time not appearing

Please note that the MASS-eApply receipt emails currently do not have the application pdf attached. To download a copy of your application's pdfs, open your application through the dashboard and go to the last page, click next and then click on the download pdf link. A guide is available with screenshots (PDF 199 kB).

Attachments to Applications (04/05/2022)

Some performance issues for users when attaching documents to applications, it is under investigation.

If you are experiencing issues, please email the MASS-eApply team with the:

• application type (e.g. Continence Aids, Palliative Continence, Spectacles etc) what page you are uploading (e.g. continence assessment page, palliative confirmation)
• application ID number (if known)
• applicant's name and date of birth
• a copy of the attachment(s)
• For continence assessments: please also advise if it's an initial or renewal application.

MASS-eApply Outages

[RESOLVED] System Outage (18/10/2023)

Outage reported at 11am: System is currently down for users outside the Queensland Health network.

Resolved 1pm: MASS-eApply no longer impacted.

Reporting an Outage

Please report any outages to 07 3136 3613 or MASS-eApply@health.qld.gov.au