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Multicultural community engagement resources

Multicultural community engagement resources

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The following resources are designed to help health care workers to better engage with culturally and linguistically diverse communities to achieve better health outcomes and better consumer participation in health care planning.

 

Title  Health care providers' guide to engaging multicultural communities and consumers
Publisher Queensland Health
Description assist health care providers to involve people from a culturally and linguistically diverse background in the planning, delivery and evaluation of health services.
Date 2012
 
Title  Engaging culturally and linguistically diverse Queenslanders in physical activity
Publisher Queensland Health
Description Findings from the CALD Physical Activity Mapping Project which examined low physical activity as a risk factor for chronic disease among culturally and linguistically diverse Queenslanders.
Date 2011
 
Title  A Good Practice Guide for Culturally Responsive Government Services
Publisher Department of Immigration & Citizenship
Description

Charter with seven principles for making government services culturally responsive.

Date

1998

 

Title  Consumer Participation and Culturally and Linguistically Diverse Communities
Publisher Centre for Culture Ethnicity and Health
Description

Report on multicultural community and consumer engagement.

Date

2005

 

Title  Consumer Participation Strategies Matrix - A Practical Guide to Engaging Culturally and Linguistically Diverse Consumers
Publisher Centre for Culture Ethnicity and Health
Description

Practical guide on engaging with multicultural communities and consumers.

Date

2004

 

Title  Cultural competency in health: a guide for policy, partnerships & participation
Publisher National Health and Medical Research Council
Description

Presents evidence on strategies to achieve cultural competency.

Date

2005

 

Title  Engaging Queenslanders: an introduction to working with culturally and linguistically diverse communities
Publisher Department of Communities
Description Introductory and practical guide on engaging with multicultural communities.
Date

2007
 

Title  The Guide: Implementing the Standards for Statistics on Cultural and Language Diversity
Publisher Department of Immigration and Citizenship
Description

Guidelines for government departments and agencies to implement statistical standards developed by Australian Bureau of Statistics.

Date

2001

 

 
Title  Stakeholder engagement: practitioner handbook
Publisher Department of Immigration and Citizenship
Description Describes the Department's model for stakeholder engagement and provides case studies
Date

2008

 

Title  Step One Website
Publisher Macquarie University (sponsored by Department of Immigration and Citizenship)
Description Website for local groups interested in implementing community harmony initiatives in their local areas.  Provides practical information and case studies.
Date

2008


Last updated: 1 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline to assist Hospital and Health Services and Queensland Health to implement the Queensland Multicultural Policy - A multicultural future for all of us effectively.

Health Care Providers' Handbook on Sikh Patients
Aquick-reference tool for health workers to use when caring for Sikh patients. The handbook aims to help health workers understand the religious beliefs and practices of Sikhs that can affect health care.

Health Care Providers' Handbook on Hindu Patients
A quick-reference tool for health workers to use when caring for Hindu patients. The handbook aims to help health workers understand the religious beliefs and practices of Hindus that can affect health care.

Community profiles for health care providers
A series of 18 cultural profiles that aim to assist health care providers to better understand the health beliefs, pre-migration experiences, communication preferences and other aspects of their clients' culture.

Death and hospitalisation rates by country of birth in Queensland
A series of reports which provides an analysis of deaths and hospitalisation rates among Queenslanders based on country of birth.

Cross Cultural Learning and Development Calendar 2012
A calendar which contains the dates for all Queensland Health cross cultural learning and development training courses for 2012.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.