Skip links and keyboard navigation

Contact tracing for coronavirus (COVID-19): how it’s done in Queensland

Monday 23 March 2020

A woman wearing protective clothing uses a computer.
Specialist health professionals are working hard to test and contact trace confirmed cases of novel coronavirus (COVID-19) in Queensland.

This article was written during the Queensland response to the COVID-19 pandemic and reflects the information available at the date of publication. Please check the Queensland Government COVID-19 webpage for updated information and current health advice regarding COVID-19 in Queensland.

Contact tracing is a process used to understand how an infectious disease is spreading in a community. Contact tracing has two purposes: to figure out who a sick person caught an illness from, and to find out who they’ve been in contact with while infectious.

When a person in Queensland is diagnosed with an infectious disease like coronavirus (COVID-19), we use contact tracing to figure out where they caught the virus and who they might have passed it on to.

Contact tracing is a process conducted by health professionals all around the world, and in Queensland, we have specialist teams who spring into action when a situation like the current COVID-19 pandemic occurs.

This article will step you through how contact tracing is happening for COVID-19, why we do it in the way we do, and why it’s such an important part of keeping the public safe.

How does contact tracing for COVID-19 work?

When a person in Queensland is diagnosed with COVID-19, the Public Health Unit (PHU) for the area they live in is notified.

The PHU is staffed with infectious disease specialists, whose job is to understand how diseases like COVID-19 spread. These specialists work with the person who is unwell to trace their movements back to the potential person who they caught the virus from. At the moment in Queensland, we can still trace most cases back to another confirmed case or high-risk activities, like having recently travelled overseas.

It’s important that we do this backward tracing, so that we can understand how the virus is spreading in the Queensland community. As it becomes more widespread, it may become more difficult for the PHU experts to figure out where each infected person came into contact with the virus.

Why it's so important that you always leave your correct details at venues where it's required

Imagine going to a venue that had a confirmed case of COVID-19, but not knowing about it because you didn't sign in correctly. This not only puts your health at risk, but also the health of your family and the greater community. We're all in this together, so next time you're dining out at a restaurant or venue, do the right thing:

✅ Fill out the correct contact details, so that contact tracers can get in contact with you easily, in the event of a COVID-19 case.

✅ Make sure your friends sign in too (every person in your group, not just you).

✅ If you don't see anywhere to sign in, ask staff at the venue

Please note: All venues now have to digitalise their forms due to false and illegible details being given at some venues.

Notifying people at risk

The second stage of contact tracing involves getting in touch with people who may have been in contact with and infected by the person confirmed to have the disease.

When it comes to COVID-19, people can incubate the disease for over a week before they show symptoms and realise they have been infected. This means they need to backtrack to remember all the people they’ve recently been in contact with, which can be tricky work. The PHU specialists will help them be as clear as possible about where they’ve been and who they’ve seen.

Where possible, the people who are at risk of having been infected will be contacted directly by the PHU and given instructions about what they need to do. If it’s not possible to contact people one-on-one, we instead put out a public health alert with the details of the person’s movements, so the public can help us get in touch with those who might have come into contact with the person with the infection. So far, we’ve done this for cases where people have worked in shopping centres or attended university classes, and may have been in close contact with people they don’t personally know.

A man takes a call on a mobile phone.

Who is regarded as a close contact?

A close contact is a person who has:

  • had face-to-face contact for any amount of time or shared a closed space for at least 1 hour with a confirmed case during their infectious period
  • been to a venue or location where the risk of transmission is considered high based on public health assessment.

The local public health unit will tell you if you have been deemed a close contact of someone who has COVID-19. They may direct you to quarantine for 14 days. If you get sick with any COVID-19 symptoms during that period, even mild, get tested immediately.

If you haven’t already been contacted by health authorities and think you should be deemed a close contact of a confirmed case, call 13 HEALTH (13 43 25 84).

Why don’t we tell the public all the details about where every confirmed case has been?

There are a number of reasons why it’s not a good idea, or even legal, to give the public all the details about the movements of a confirmed case while they might have been infectious, if we can contact people at risk directly instead.

Because of how COVID-19 spreads, we know it’s very unlikely a person will catch it from someone without spending a significant amount of time with them. You are at higher risk of infection if you have had face-to-face contact with a confirmed case for 15 minutes or more, or you’ve shared an enclosed space with them for more than two hours. The risk for people that may have passed a confirmed case on the street or in a shop is extremely low, because we know you probably won’t catch this particular virus in those situations.

If we told you, though, that you’d possibly crossed paths with someone who is a confirmed case, it might actually cause negative impacts for you, even though you most likely haven’t contracted the virus. You might become anxious about getting sick, or miss work, school or other activities because you think you need to self-quarantine. It can also put a massive strain on the health system, because a lot of people who are not at risk become worried they have the virus and require medical attention.

Releasing extra details about confirmed cases can also be unsafe for them. If we publicly released information about where a person lived or where they worked when we didn’t need to, it could impact their personal safety, the privacy of their family, and the security and success of their workplace. Our contact tracing is done so well that we don’t need to release this information and run these risks.

There are also privacy laws to limit the kinds of information that can be shared publicly about a person receiving healthcare with us. These laws protect the privacy of all Queenslanders and we abide by them during all situations.

Why is contact tracing for COVID-19 done differently to measles?

Many Queenslanders will be familiar with the way we do contact tracing and public health alerts for measles and might be wondering why it’s different for COVID-19.

As far as viruses go, the virus that causes COVID-19, called SARS-CoV-2, isn’t the most contagious one around. It’s not an airborne virus (which means it doesn’t hang in the air waiting to infect people), and as we explained above, you need to be around someone who is infected with it for a little while before you’re at a high risk of contracting it.

Measles, on the other hand, is highly contagious, and people can become infected by spending a really small amount of time near someone who is infected. When someone in Queensland is confirmed to have measles, we do really broad public messaging about where the person has been and what they’ve done, because rather than identifying just the people who spoke to the infected person for 15 minutes, we need to tell every single person who might have crossed their path.

More information about COVID-19

Queensland Government: Novel coronavirus (COVID-19)

Australian Federal Government: Coronavirus (COVID-19)

World Health Organization: Coronavirus disease (COVID-19)

Coronavirus (COVID-19) – everything you need to know, in language you can understand

How does coronavirus (COVID-19) spread and how can I stop myself from getting it?

Last updated: 23 March 2020