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MASS-eApply Tutorials

Fastest way to apply for wheeled walking aid

Video transcript

Narrator:

I am going to talk you through the fastest way to apply for a wheeled walking aid in MASS-eApply.

You can search for an existing applicant by surname, DOB, card type and card number.

Once you have found your client, please confirm their details are correct.

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If the applicant is not an existing MASS client or is not known to MASS-eApply, please complete the Applicant section.

Please note within the applicant section is the eligibility and confirmation pages. These needs to be completed with every application and will not self-populate.

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The prescriber details should automatically populate if you have previously completed a MASS-eApply application.

Please check your details and click ‘next’.

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In the equipment category.

Click on ‘mobility aids’

And then ‘wheeled walking aid’

And click ‘next’

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Please note every time you press ‘next’ it saves all the data submitted.

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The next section is the prescriber assessment tab

The mandatory sections are primary condition, height and weight

If for example the primary condition is ‘musculoskeletal’

And the subcategory is ‘unspecified’

Please provide further details in the free text box below

Other diagnoses and medical conditions can be added by clicking the green add category button

Note: an asterisk next to a question indicates an answer is required before proceeding to the ‘next’ page

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Next is existing equipment

If the client doesn’t have a wheeled walking aid currently, click ‘no’ and progress to the ‘next’ section

If they do have a wheeled walking aid. Click ‘yes’ and continue answering the corresponding questions that apply

For this example I am going to click on ‘current equipment deemed beyond economic repair’

And then ‘MASS requested replacement’

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In the equipment eligibility section

It asks questions relevant to the client’s functional mobility and confirmation that the wheeled walking aid is required to facilitate this

If I were to click ‘no’. A red error sign would come up saying the applicant is not eligible

Click ‘yes’ and then click on all the reasons that apply

For this example, I am going to click on ‘falls risk’

And ‘reduced walking endurance’

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Product selection

The first question asks if the product is on the SOA

Click ‘yes’ or ‘no’ depending on your choice of product

Note: please check the SOA document before applying

For this example, I am looking for an ‘Ellipse 8’, which is on the SOA

On the drop down list, type in ‘Ellipse 8’

I am not looking for the tall one, so I am going to click the other one

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Equipment trials and supplier details

Input the supplier

Ensure you select the SOA supplier or one of their approved SOA agents for this equipment

For the Ellipse 8 the supplier on the SOA is ‘The Country Care Group’

Select length of trial completed

And tick ‘yes’ or ‘no’ on whether the equipment had been trialled in all relevant areas of the home

Please note: MASS requires all equipment is trialled in the home environment

If this is not possible there is an opportunity to indicate other strategies used to ensure the equipment is a suitable fit for the home

Please indicate the outcome of the trial

Note: there is a free text box available on this page for any additional information you may want to add

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For a wheeled walking aid, modifications should not be required

Please ensure the equipment selected has all the essential features for your client

Click ‘next’

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Next is the delivery and charges section

For an SOA walker a quote is not required. The price and delivery cost should self-populate

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Funding summary

This should show costs

Please note if a co-payment applies, discussion with the applicant needs to occur

In this instance, there is no co-payment and no other charges

Press ‘next’

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Application details

These questions assist MASS to prioritise applications

Work through the questions, ticking ‘yes’ or ‘no’ as applicable

When you get to the question

‘Do you wish to request this application be reviewed by a clinical advisor?’

If you click ‘yes’, a free text box will appear for any additional information you may want to add

SOA wheeled walking aids do not require a quote

The upload quote button is not mandatory

This can be used for non SOA products as a quote is required

As this topic is the fastest way to apply for a wheeled walking aid through MASS-eApply

An SOA item was selected

Please note that for non SOA products, more questions will appear as you fill out the form

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The last section is submitting to MASS

Click the ‘Check box’ and submit

A PDF copy of the application will be sent to the Prescriber’s email address listed on the application. However, there is a download PDF button to get an additional copy if required.

Applying for a bath transfer bench and static shower commode

Video transcript

I am going to talk you through applying for a bath transfer bench and static shower commode in MASS - eApply.

You can search for an existing applicant by surname, DOB, card type and card number.

Please note this information, including the card type and number, must match MASS records for the applicant search to work.  If you have difficulty with this section, please contact the relevant MASS Service for assistance.

Once you have found your client, please confirm their details are correct.

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If the applicant is not an existing MASS client or is not known to MASS - eApply, complete the Applicant section.

Please note that at the end of the applicant section is the Eligibility and Confirmation pages. These need to be completed with every application and will not self-populate.

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Prescriber details

The prescriber details should automatically populate if you have previously completed a MASS - eApply application.

Please check your details and click ‘next’.

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Equipment selection.

Please note you can select more than 1 item in this category.

Click on ‘bathing and/or toileting aids’

And then ‘static or 3 in 1 commode’

And ‘bath transfer bench’

And click ‘next’

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Please note every time you press ‘next’ it saves all the data submitted

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The next section is the prescriber assessment tab

The mandatory sections are primary condition, height, and weight

If, for example, the primary condition is ‘musculoskeletal’

And the subcategory is ‘unspecified’

Please provide further details in the free text box below

Other diagnoses and medical conditions can be added by clicking the green ‘Add category’ button. Please delete any blank rows before proceeding, as an error will occur at submission.

Note: an asterisk next to a question indicates an answer is required before proceeding to the ‘next’ page

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Existing equipment.

For the static or 3 in 1 commode, the first question asks if it is replacing existing equipment.

Click ‘yes’ or ‘no’ depending on whether or not your client currently has a static commode or other toileting aid through MASS.

For this example, I am going to click ‘yes’.

It then prompts you to answer why the equipment needs replacing.

I am going to click on ‘current equipment deemed beyond economic repair’ and then ‘MASS requested replacement’.

Next click on the arrow for Bath transfer bench.

It will prompt you to answer the same questions as above.

For this example, I am going to click ‘no’

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Equipment eligibility

The first question asks if ‘the applicant has a permanent and stabilised condition or disability that prevents effective walking and/or transferring to the toilet in the home?’.

If you click ‘no’. It will indicate that the applicant is not eligible for a static or 3-in-1 commode.

Click ‘yes’.

Next you are asked if the ‘item is required for bedroom use or close proximity toilet use?’

If you click ‘no’, a red error sign will appear to indicate that the applicant is not eligible.

Click ‘yes’.

The last question asks if the ‘applicant has a mobile shower commode that can be fitted with a pan?’

If you click ‘yes’, it will indicate that the applicant is not eligible, as a pan can be fitted to the existing MASS mobile shower commode.

Click ‘no’.

Proceed to click on the arrow next to Bath transfer bench.

The first question asks if the applicant ‘has a permanent and stabilised condition or disability that prevents effective transfer into a bath or shower?’

If you click ‘no’, a red error sign will appear saying the applicant is not eligible.

Click ‘yes’

The second question asks if ‘you have considered other options (for example static shower chair, grab rails, standard bath board) and deemed these not suitable?’

If you click ‘no’, a red error sign will appear saying the applicant is not eligible.

Click ‘yes’ and then press ‘next.

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Product selection

The first question asks if the 'equipment is on the current SOA?’

Click ‘yes’ or ‘no’ depending on your choice of product

Please check the SOA document on the MASS website before applying

For this example, I have picked an SOA item, therefore I click ‘yes’

Click on the ‘drop down list’

For this example, I am going to look for the K care, economy, beige frame static commode

Type in ‘K care’

Select your product

Please double check the client’s weight as it cannot exceed or come within 5kg of the maximum safe working load of the equipment.

Click on the arrow next to bath transfer bench

And answer the corresponding questions

Again, check the client’s weight against the maximum safe working load of the equipment

Click ‘next’

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Equipment trials and supplier details

Ensure you select the SOA supplier or one of their approved SOA agents for the equipment chosen.

Click on the ‘drop down list’ and type in the SOA supplier for your item

For the K care – economy – beige frame the SOA supplier is ‘The Country Care Group’

Please note Static and 3-in-1 commodes do not require a trial, unless you determine this is needed.

for length of trial I will select ‘no trial conducted’.

There is a free text box available on this page for any additional information you may want to add

Click on the green button to add in any equipment that has been trialled but was not requested.

Click on the arrow next to bath transfer bench.

Input the supplier.

Indicate the length of trial.

And tick ‘yes’ or ‘no’ on whether the equipment had been trialled in all relevant areas of the home

If I click ‘no’, a question drops down asking how you determined the equipment is suitable for the home. For this example, I am going to click on ‘photographs/plans/drawings provided to prescriber who has checked information and confirmed suitability’

Note the red message at the bottom of the page stating that if the equipment is not trialled within the home environment and proves unsuccessful, MASS is not responsible for replacing the requested equipment.

Indicate the outcome of the trial

There is a free text box available to provide any information about the application or trial within the home environment.

Click ‘next’

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Modifications/ accessories selection

I will select accessories for the bath transfer bench.

Click on the bath transfer bench arrow

Click on the green ‘add modifications/accessory’ button

For this example, I am going to input ‘Suction feet’

In description – type in ‘Suction feet’

Mod/accessory type – click on ‘Suction feet inside bath (per pair)’

Clinical justification – For example ‘To prevent movement and slippage’

Price – please input the price from the quote

Click ‘next’

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Next is the delivery and other charges section

The price and delivery cost should self-populate. Ensure the price is correct.

And click ‘next’

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Funding summary

The SOA prices should self populate.

Under the totals tab for each piece of equipment, note there is a mandatory field for you to enter the total on the quote (excluding GST).  Input the amount here.  If you did not obtain a quote, just copy the SOA amount from above

Please note if a co-payment applies, discussion with the applicant needs to occur

In this instance, there is no co-payment and no other charges

Press ‘next’

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Application details

These questions assist MASS to prioritise applications

Work through the questions, ticking ‘yes’ or ‘no’ as applicable

When you get to the question

‘Do you wish to request this application be reviewed by a clinical advisor?’

If you click ‘yes’, a free text box will appear for any additional information you may want to add

A static 3-in-1 commode does not require a quote. However, an SOA bath transfer bench either requires a quote or a spec form be uploaded.

Please note for non-SOA products, more questions will appear as you fill out the form and a quote is required

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The last section is submitting to MASS

Click the ‘Check box’ and submit

A PDF copy of the application will be sent to the Prescriber’s email address listed on the application. However, there is a download PDF button to get an additional copy if required.

How to find equipment in MASS-eApply

Video transcript

Narrator:

I am going to talk you through how to find equipment in MASS-eApply. For this example, I am going to use a basic Sonata hoist and SOA sling.

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Equipment Selection

Click on ‘Patient lifting devices (hoists) and sling items’

Ensure you select the correct category

In the product selection tab, equipment choices will pertain to the category chosen in this section

Choosing the right category also dictates the relevant questions that are asked as you proceed through the form.

Some categories of confusion are tilt in space (manual wheelchair and mobile shower chairs) and patient lifting devices as opposed to patient transfer platforms (for example a Sara steady)

For this example, I am going to click on ‘Mobile floor hoist – basic’

And click ‘next’

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Work through the form until you reach product selection

The first question asks ‘if the product is on the SOA?’ Only SOA equipment is listed in MASS-eApply for selection from the drop-down menu options.

Non-SOA items require the product details to be inputted on the application.

For this example, I have chosen equipment on the SOA.  Click ‘yes’.

The SOA items are listed by product brand and product name.

If you click on the drop-down arrow and scroll, you may not find the correct item if you are looking alphabetically.

If you start typing, you can begin in the middle of the entry and it should still pull up relevant options.

So, for ‘Sonata’, you could type in the brand, which is ‘Allegro’,

or the model name, which is ‘Sonata’,

or the model number, which is 150.

Any of these should bring up the range of sonata hoist options.

However, if you are too specific and the information doesn’t match, then it may eliminate options.

It is best to start with just a few letters or numbers, and only expand further if there are too many options.

For this example, I am going to type in ‘Sonata’ and pick the ‘Allegro Sonata 150 pivot clip’.

It will then ask if you are requesting slings.

Click ‘yes’ or ‘no’ depending on what you require.

For this example, I am going to click ‘yes’.

Click on the green ‘complete sling selection’ button.

It will automatically open a new screen.

Click on the ‘drop down list’.

This will show all the slings that are compatible with the hoist selected.

As it is a pivot hoist only pivot slings will be shown.

For this example, I am looking for an Allegro x-large fabric pivot sling.

I am going to search for it using different methods to show you what can happen.

Firstly, if I type in ‘Allegro’, it brings up all the Allegro slings.

However, the list is still quite long.

If I then type in ‘large’, it comes up with ‘no matches found’.

If I cancel the search and just type in ‘large’, I get both available brands, plus size options of large, X-large and XX-large.

Additionally, you still have to scroll through a large list of options.

Please note for small and medium it reduces the number of selected items quite effectively.

However, ensure you are picking the correct brand and fabric type.

If I type in ‘xlarge’ it comes up with no matches found.

If I add a dash so that it is spelt ‘x-large’, the options come up.

Also note here that XX-large options still appear.

Please select carefully and ensure the correct brand and fabric type is chosen.

If you cannot find the equipment and you have only typed in one word, please ensure the spelling is correct.

Do not type out the full brand before the product code as the program cannot find the equipment this way.

If you look on the quote received there should be a product code.

For the sling chosen for this example, the product code is 27P01XL.

If you search by using this code, the selected item should appear.

If no matches appear please ensure the code has been inputted correctly.

Click on the highlighted item.

If you cannot find the equipment you require after using any of these search methods, please go back to the equipment selection tab and double check that the correct category has been chosen.

If you need to change this, ensure you work through the form again as new questions will appear when a different category is chosen.

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This should assist to find the SOA equipment on MASS-eApply.  If you continue to have difficulties, please contact MASS to discuss.

Applying for equipment which has a range of features included in the base price

Video transcript

Narrator:

I am going to talk you through applying for equipment which has a range of features included in the base price. The RAZ self-propel mobile shower commode will be used for this example.

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At the equipment Selection.

Click on ‘bathing’ and ‘toileting aids’ then ‘mobile shower commode’ and then press ‘next’.

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Work through the application up to product selection.

Please note: any questions with an asterisk are mandatory.

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Product selection.
The Raz self-propelled model is on the SOA, so click ‘yes’, then click on the ‘drop-down list’ and type in ‘RAZ’.

Note: equipment should be matched specifically from the MASS-eApply dropdown list. Start typing in the box using limited detail to bring up relevant options. Add more detail if required to narrow down your search.

For this example, I am going to click on ‘RAZ’, ‘height adjustable’, ‘self-propelled’.

Please double check client’s weight as it cannot exceed or come within 5kg of the maximum safe working load of the equipment.

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Equipment trial details.

Ensure you select the SOA supplier or one of their approved SOA agents for the equipment chosen.

For the RAZ shower commode the SOA supplier is ‘Motion Specialities’. Select length of trial completed. Indicate ‘yes’ or ‘no’ if the equipment was trialed in all relevant areas of the home.

Please note: MASS requires all equipment is trialled in the home environment. If this is not possible there is an opportunity to indicate other strategies used to ensure the equipment is a suitable fit for the home.

Select the outcome of the trial. There is a free textbox to add relevant information for the clinician reviewing the application.

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Modifications and accessories.

The standard model of the RAZ shower commode has a range of features included in the base price. Many of these features can be subsidised through MASS where clinically justified for your client.

By specifying these as modifications, funding can be applied and offset against the price of the frame where it exceeds the MASS subsidy.  Please refer to the Application Guidelines for Bathing and Toileting Aids, located on the MASS website, for modifications/accessories subsidised through MASS.

­Click on ‘add modifications/accessories’. Add any modifications itemised on your quote into this section for example, seat and pan and carrier.

In addition, where your client is clinically eligible, you can add features of the RAZ that are not itemised on the quote.   I will go through some options and how to request funding considerations for these.

First feature is the backrest.

For description, type in ‘tension adjustable backrest’

For mod/ accessory type: ‘select backrest basic’ (to match the subsidised item in the Guidelines).

For clinical justification explain why your client needs this feature.

For price, type in ‘zero dollars’ – as this is a standard feature of the RAZ and not itemised on the quote, there is no price.

NOTE: please do not put the subsidy amount here.

The next example is hand rims. This will only be relevant where the client self-propels.

Description, type in hand rims.

Mod/accessory type click on ‘hand rims – standard/basic’.

Clinical justification e.g. ‘allows the client to mobilise independently’.

Price input ‘zero dollars’.

Where a non-standard height set up is required, the height adjustability of the RAZ can be justified as a ‘frame modification’.

Other standard inclusions that can potentially be added for the self-propelled RAZ mobile shower commode, where the applicant is clinically eligible, include additional locking castors, bowel management frame (for side access with side opening or side bite seat), push handles, and padded arm rests.

Once the relevant modifications are added, progress through the form.

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At the application details section, when asked ‘do you wish to request this application be reviewed by a clinical advisor?’ please click ‘yes’. A free textbox will appear, type in ‘clinician to review modifications added.’  Also provide any additional details or justification here.

Click next and follow the prompts to submit the application to MASS.

Last updated: 18 November 2021