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Queensland Health Interpreter Service information for staff

information for staff

  Client right to an interpreter
  Interpreter quality
  Types of interpreter services
  How to book an interpreter
  Guidelines and resources

Queensland Health clients who are not proficient in English will be provided with an interpreter at Queensland Health's expense.

The Queensland Health Working with Interpreter Guidelines state that a professional interpreter should be engaged when the information to be communicated to the patient is significant for health and/or health outcomes and the person’s English skills are assessed to be inadequate to properly understand the situation or the instructions they are being given, the person has a Queensland Government interpreter card, or if the person requests an interpreter.

Professional interpreters should be engaged through the Interpreter Service Information System (ISIS), or through the Health Service District Interpreter Service Coordinator. Instructions for booking an interpreter are available.

Last updated: 13 June 2012

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline to assist Hospital and Health Services and Queensland Health to implement the Queensland Multicultural Policy - A multicultural future for all of us effectively.

Report on client perceptions of the quality of the Queensland Health Intepreter Service
A new report on the perceptions on clients on the quality of the Queensland Health Interpreter Service is now available.

Would you like to provide feedback about the Queensland Health Interpreter Service?


National Interpreter Symbol

The blue interpreter symbol is the nationally recognised interpreter symbol.

national interpreter symbol

Click here for more information about this symbol.

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.