Queensland Health Interpreter Service information for staff
information for staff
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| Client right to an interpreter | ||
| Interpreter quality | ||
| Types of interpreter services | ||
| How to book an interpreter | ||
| Guidelines and resources | ||
Queensland Health clients who are not proficient in English will be provided with an interpreter at Queensland Health's expense.
The Queensland Health Working with Interpreter Guidelines state that a professional interpreter should be engaged when the information to be communicated to the patient is significant for health and/or health outcomes and the person’s English skills are assessed to be inadequate to properly understand the situation or the instructions they are being given, the person has a Queensland Government interpreter card, or if the person requests an interpreter.
Professional interpreters should be engaged through the Interpreter Service Information System (ISIS), or through the Health Service District Interpreter Service Coordinator. Instructions for booking an interpreter are available.
